General Manager - Alliance Hospitality Group - AZ

Alliance Hospitality Group•Scottsdale, AZ

2d•$110,000 - $130,000•Onsite

About The Position

Alliance Hospitality Group is seeking a General Manager to oversee restaurant operations and ensure adherence to quality, consistency, and integrity. This role involves managing the team, driving sales, maintaining high standards of service, safety, and cleanliness, and fostering a positive and professional environment. The General Manager will also be responsible for financial management, including P&L adherence, cost control, and budget management. The ideal candidate will have a strong background in fine dining management and a passion for hospitality.

Requirements

Minimum of 5 years of General Manager experience in a service-oriented position within a fine dining restaurant.
Strong customer service skills, with the ability to provide personalized recommendations to guests.
Strong organizational and time management skills with a particular attention to detail.
Must be available to work irregular hours, shifts, weekends, special events, weekends and holidays.
Strong food and beverage knowledge.
Must understand how to use basic computer applications and POS systems.

Responsibilities

Execute and maintain quality and consistency of food and service with full adherence to standards.
Acquire and protect restaurant sales by acting with a sense of urgency, being friendly, professional, and engaged.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback.
Maintain the highest level of safety, security, sanitation, and cleanliness of facility.
Oversee Repairs & Maintenance.
Drive all standards in day-to-day operations.
Inspire, Inspect, and Inform restaurant personnel on a daily basis.
Develop management team to develop people and manage systems.
Give Managers meaningful and challenging work assignments.
Conduct quarterly management evaluations to track improvement of fundamental skills.
Develop hourly staff positions within the restaurant, conduct quarterly restaurant staff evaluations.
Hire great talent and terminate any member of the staff on an as needed basis.
Develop plans for continuous improvement in the restaurant's service levels.
Lead and drive the restaurant's PR, Marketing, and Sales Building efforts/tactics.
Firmly confront poor performance while also recognizing and rewarding good performance.
Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Implement efficient and productive systems/processes in all departments (staffing levels, etc.).
Be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards.
Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs).
Accurately process and submit financial information.
Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma.
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets.
Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion.
Seek better efficiency and productivity.
Hold all Department Managers accountable for costs and budgets.