General Manager

Over Easy Arcadia • Phoenix, AZ

1d • Onsite

About The Position

Over Easy is seeking a General Manager to lead the restaurant with excellence, integrity, and energy. The General Manager is responsible for the overall success of the restaurant, driving operations, developing the team, and delivering an exceptional guest experience. This role involves overseeing all aspects of the restaurant, from service and food quality to team leadership and financial management, all with the goal of 'Sparking Brighter Days' for guests and employees.

Requirements

• Minimum 3 years of restaurant management experience with a team of 10+.
• Must maintain valid Certified Food Protection Manager and Title 4 Manager certifications.
• Strong attention to detail.
• Excellent leadership, organizational, and decision-making skills.
• Able to communicate clearly and effectively.
• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to work in a standing position for extended periods of time.
• Maintains exceptional hygiene and grooming standards.
• Must be authorized to work in the U.S.
• Employment is contingent upon the successful completion of a background check and other pre-employment screenings.

Nice To Haves

• A strong, hands-on leader who thrives in a fast-paced environment.
• Passionate about hospitality, team development, and operational excellence.
• Highly organized with exceptional decision-making skills.
• A clear and confident communicator.
• Driven to create both an outstanding guest experience and a positive team culture.

Responsibilities

• Lead and oversee all aspects of the restaurant operations, including service, food quality, cleanliness, and guest satisfaction.
• Supervise daily operations to ensure excellence in food quality, service, cleanliness, and guest satisfaction.
• Direct and supervise staffing, scheduling, and overall team performance.
• Work on the floor Friday-Tuesday, focusing on staff support and guest experience (including peak weekend shifts).
• Maintain a clean, safe, and well-functioning facility, including all equipment and guest-facing areas.
• Develop and execute local marketing initiatives to grow sales and community presence.
• Lead by example with strong leadership, organization, and decision-making skills.
• Create and maintain a positive, safe, and engaging work environment.
• Oversee all Front of House staff while supporting Back of House operations.
• Lead all hiring processes and staffing decisions.
• Create schedules and ensure proper coverage for all shifts.
• Own all training and development programs for new and existing team members.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Facilitate continuous training in service, food, alcohol, and team engagement.
• Manage and document disciplinary actions and terminations as needed.
• Ensure all Over Easy service standards are implemented and consistently upheld.
• Oversee food quality, consistency, and adherence to health and safety guidelines.
• Ensure accuracy, presentation, and timelines of all food and beverages.
• Maintain expert-level knowledge of all menu items, ingredients, and recipes.
• Enforce responsible alcohol service standards, including ID verification and compliance.
• Create a welcoming, energetic, and memorable experience for every guest.
• Oversee reservation and POS systems to ensure smooth operations.
• Handle guest feedback and resolve concerns with professionalism and urgency.
• Recognize and engage with regulars, VIPs, and large parties.
• Develop and manage annual marketing plans and budgets.
• Actively engage with local community to drive business and catering opportunities.
• Stay informed on local events, businesses, and competitors.
• Ensure full compliance with all health, sanitation, and safety standards.
• Maintain a facility and equipment to Over Easy standards.
• Create a positive, respectful, and fun culture where employees thrive.
• Keep morale high and build a team that enjoys coming to work.
• Maintain a clean, organized, and guest-ready dining environment at all times.
• Protect and elevate the Over Easy brand, including ambiance, music, and overall experience.
• Ensure consistent focus on guest flow and engagement from entry to exit.
• Own and manage food and beverage cost controls.
• Ensure labor is properly managed and aligned with business needs.
• Monitor budgets, forecasts, and financial performance.
• Analyze and address budget variances.
• Ensure accurate reporting, forecasting, and reverse labor tracking.
• Lead by example with a strong and consistent presence.
• Maintain a reliable and positive attendance record.
• Attend and contribute to weekly manager meetings.
• Complete daily manager logs, reports, and required paperwork.
• Lead daily pre-shifts and communicate expectations daily.
• Respond promptly to emails and communications from leadership and ownership.
• Effectively resolve employee conflicts, guest concerns, and vendor issues.
• Utilize systems such as Paylocity, Restaurant365, Toast POS, and Office 365 to drive results.

Benefits

• No late nights—you’ll be home by dinner time every night!
• Competitive salary and bonus potential.
• Employee Discounts and Friends and Family Discounts.
• 80 hours of Paid Time Off each calendar year with potential for increased accrual based on seniority.
• Medical, Dental, and Vision Insurance Plans for you and your dependents after 60-days of employment.
• Short-Term and Long-Term Disability coverage provided for you by the Company after 60-days of employment.
• A birthday meal on us!
• Closed Thanksgiving and Christmas Day to spend time with family and friends.
• Leadership development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed