General Manager I

Engineering Excellence•Valley View, OH

About The Position

The General Manager at Service Experts is a strategic leadership role accountable for revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. The role oversees sales operations, executes sales strategies aligned with business objectives, and upholds compliance, ethical conduct, and financial stewardship. The General Manager helps shape the sales culture, expand market share, and support ethical, profitable growth.

Requirements

Bachelor’s degree in Business, Finance, Marketing, or a related field.
At least 8 years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.
Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.
Advanced financial acumen, including experience in sales forecasting, pricing strategies, cost modeling, and budget management.
Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.
Excellent leadership skills and the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.
Proficiency with CRM platforms, sales performance dashboards, and business intelligence tools.
Strategic, analytical, and operational focus, with strong executive communication skills.

Nice To Haves

MBA strongly preferred.
Experience with Service Titan.

Responsibilities

Develop and execute sales strategies that drive top-line growth and sustainable profitability across service lines.
Own sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.
Set and manage performance targets and KPIs to drive accountability and optimize sales productivity.
Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.
Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.
Build a high-performance, ethical sales culture through coaching, development, and field support.
Partner with field operations, finance, and marketing to align on customer experience, labor costing, and marketing ROI.
Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across the team.
Monitor and address sales-related compliance risks and ensure adherence to internal policies, regulatory requirements, and ethical sales practices.
Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, and employee complaints in coordination with HR, Legal, and Compliance.
Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.
Support talent acquisition, onboarding, and retention of high-performing sales professionals.