General Manager

BallenIsles Country Club•Prescott, AZ

1d•Onsite

About The Position

Talking Rock Club, located in Prescott, AZ, is pleased to announce an excellent career opportunity for a General Manager! We are seeking a driven individual who is eager to contribute and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. Position Overview: Talking Rock Ranch is seeking an exceptional General Manager (GM) to lead one of Arizona’s premier private residential golf communities. The GM serves as the strategic and operational leader of the Club, responsible for delivering an outstanding member experience, driving financial performance, and cultivating a high-performing team culture. This role requires a visible, relationship-driven leader who can balance member engagement, operational excellence, and strategic growth, while partnering closely with the Ownership and Troon leadership. About Talking Rock Ranch: Talking Rock Ranch is a private, gated community in Prescott, Arizona, known for its: Championship Jay Morrish-designed golf course Strong sense of community and lifestyle programming High-quality food & beverage and clubhouse experiences Commitment to authentic, Western-inspired hospitality The Club operates with a focus on member satisfaction, financial sustainability, and continuous improvement. Position Summary: The General Manager is responsible for all aspects of club operations, including: Golf Operations Food & Beverage Agronomy Membership & Marketing Finance & Administration Activities & Fitness Facilities & Amenities The GM ensures alignment across all departments to deliver a consistent, elevated member experience.

Requirements

Minimum 7–10+ years of senior leadership experience in private club, resort, or hospitality management
Proven success as a General Manager or senior department leader
Strong financial acumen and operational expertise
Demonstrated ability to lead teams and drive culture

Nice To Haves

Experience in residential golf communities
Familiarity with Troon systems and platform (preferred but not required)
Bachelor’s degree in hospitality, business, or related field

Responsibilities

Build and lead a high-performing leadership team
Establish a culture of accountability, service excellence, and collaboration
Recruit, develop, and retain top talent across all departments
Lead with presence and visibility, engaging members and associates daily
Champion a best-in-class member experience
Maintain strong, authentic relationships with members
Respond proactively to feedback and continuously improve service delivery
Ensure consistency across all touchpoints (golf, dining, events, amenities)
Develop and execute the annual operating and capital budgets
Drive performance toward NOI targets and long-term financial health
Monitor key metrics including: Labor cost management, F&B cost of sales, Membership growth and retention
Ensure accurate, timely financial reporting
Serve as the primary liaison to the Ownership Stakeholders
Provide clear, concise, and strategic communication
Align operational execution with the Club’s strategic plan
Ensure seamless execution across all departments
Maintain high standards in: Golf operations and course conditions, Dining quality and service, Facilities maintenance and aesthetics
Drive continuous improvement initiatives and operational efficiencies
Partner on membership sales strategy and positioning
Support marketing and communications efforts
Enhance programming and events to drive engagement and usage
Strengthen the Club’s brand within the Prescott market
Collaborate on long-term capital planning
Oversee execution of approved capital projects
Ensure projects are delivered on time, on budget, and aligned with member expectations