Aviation Janitorial General Manager

ABM US•Tulsa, OK

1d•Onsite

About The Position

The General Manager is responsible for client facilities and personnel under their supervision to ensure that the Company is providing professional and quality Janitorial Services. This role ensures compliance with all safety, quality, and compliance standards established by the company, clients, and regulatory authorities. The employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Requirements

Five (5) years demonstrated customer focused experience.
Five (5) or more years of management experience.
Three (3) or more years of budgeting, expense control and scheduling experience.
Excellent communication and leadership skills.
Experience in industrial cleaning and aviation preferred.
Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.
Individual must also provide driver’s license information so that the Company may conduct a motor vehicle history check.
Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.

Nice To Haves

Proven ability to manage groups of 10-100
Leadership personality, client facing
Ability to work flexible hours to monitor and manage various shifts
Strong decision -making capabilities
Ability to motivate and lead people and hold employees accountable
Above-average communication, collaboration, and delegation skills

Responsibilities

Serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and effectively.
Oversee and manage all aspects of assigned client accounts, ensuring that services are delivered according to client expectations and contract terms.
Collaborate with operations teams to schedule and oversee cleaning services, ensuring that all tasks are completed to the highest standards of quality and efficiency.
Conduct regular site visits and inspections to monitor service quality, identify areas for improvement, and ensure compliance with company standards and client requirements.
Negotiate, renew, and manage service contracts, ensuring that all terms are met and that any changes or amendments are communicated effectively to all parties involved.
Manage account budgets, track expenses, and ensure that services are delivered within the agreed financial parameters.
Prepare and deliver regular reports on account performance, service quality, and client satisfaction to both clients and company management.
Address and resolve any service issues or client complaints promptly, ensuring a positive outcome for both the client and the company.
Work closely with janitorial staff and supervisors to ensure they are well-informed about client expectations and are equipped to meet those expectations.
Identify opportunities to expand services within existing accounts and support the acquisition of new accounts by providing excellent service and fostering strong client relationships.
Assist in training janitorial staff on client-specific needs and expectations, ensuring that all team members are well-prepared to deliver exceptional service.