General Manager(04461) - 1201 Cole Mill Rd.

Domino's Franchise•Durham, NC

20h•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. This role involves managing daily operations, financial responsibilities such as bank deposits and inventory counts, staff scheduling, and maintaining high operational standards. The General Manager also plays a key role in customer satisfaction, dispute resolution, and promoting a positive and productive work environment.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.

Nice To Haves

Experience in leading a team of delivery drivers and CSRs.
Experience with end-of-the-night bank deposits and product inventory counts.
Experience in ensuring store readiness for opening.
Experience in fostering a sense of urgency with orders.
Knowledge of Domino's Operation Evaluation Review standards.
Experience in overseeing total store operations.
Experience in communicating with managers and staff regarding business operations.
Experience in calculating product and ingredient needs for deliveries.
Experience in training others on store operations.
Experience in maintaining staffing levels based on business needs.
Experience in creating and maintaining employee schedules.
Experience in collecting money and credit card receipts from drivers.
Experience in dispute resolution and customer retention.
Experience in ensuring delivery vehicles pass inspection.
Experience in routing delivery drivers for optimal service.
Experience in upholding grooming, uniform, and appearance standards.
Experience in promoting products, specials, and promotions.
Experience in providing quality customer service.
Experience in promoting an atmosphere of teamwork, energy, and fun.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits and nightly product inventory counts.
Ensure the store is set up properly and ready to receive orders upon opening.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of the business.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.