General Manager

Hilton Grand Vacations•Banner Elk, NC

10d•Onsite

About The Position

Hilton Grand Vacations is now looking for a General Manager to join Banner Elk Village Resort! As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence.

Requirements

Extensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply an extensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
Strong financial competence and expertise in labor control and productivity standards.
Ability to work with in-house personnel as well as third-party vendors in two subject areas: housekeeping and food and beverage.
5 years of management experience in a comparable property.
5 Years of Related Experience
BA/BS/Bachelor's Degree

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Committed, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills and show capability in acquiring, developing, and retaining an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
Other duties as assigned.