GENERAL MANAGER - A&G

Twenty Four Seven Hotels•Burbank, CA

2d•$130,000 - $150,000•Onsite

About The Position

Our Cambria Hotel Burbank is currently seeking an experienced hospitality professional to serve as General Manager and lead the property to brand standards and Owner expectations. As leader of the team you will help “craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns”! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company! We are seeking a dynamic and results-driven General Manager to lead our Cambria Hotel Burbank, a modern, design-forward upscale property positioned to compete in a high-demand, urban market. This role is both operational and strategic—requiring a strong culture leader who can elevate guest experience, drive financial performance, and serve as a visible ambassador for the hotel within the local community. The General Manager is accountable for full property performance, including profitability, team engagement, guest satisfaction, and brand excellence, while aligning execution with ownership objectives and Twenty Four Seven Hotels performance standards.

Requirements

Minimum 5+ years of experience as a Hotel General Manager or equivalent senior leadership role
Proven track record in driving financial performance, operational excellence, and guest satisfaction
Strong leadership presence with the ability to inspire, develop, and retain high-performing teams
Demonstrated expertise in revenue management, sales strategy, and P&L oversight
Advanced analytical, problem-solving, and decision-making skills
Deep understanding of competitive market dynamics and local demand drivers
Ability to balance brand standards with innovation and operational agility

Nice To Haves

Experience with lifestyle, boutique, or premium-branded hotels strongly preferred

Responsibilities

Establish and communicate a clear vision aligned with Cambria brand positioning and ownership objectives
Foster a high-performance, accountability-driven culture that emphasizes service excellence, professionalism, and associate engagement
Serve as the culture leader and role model ensuring a guest-first mindset across all departments
Recruit, mentor, and develop department leaders; drive retention and internal advancement
Oversee all hotel operations, including Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Administration
Deliver exceptional guest experiences across all touchpoints, ensuring strong performance on reputation platforms and guest satisfaction metrics
Proactively resolve guest concerns and implement service recovery strategies
Maintain compliance with brand standards, safety regulations, and operational procedures
Develop and execute annual business plans, budgets, and forecasts to achieve topline and bottom-line goals
Drive performance in key metrics, including RevPAR Index, ADR, occupancy, and GOP margin
Analyze operational performance and financial data to identify opportunities and implement corrective actions
Maintain disciplined cost controls, labor management, and profitability oversight
Partner closely with Sales, Marketing, and Revenue Management teams to capture market share and drive demand
Leverage data, technology, and creative promotions to enhance property positioning
Build strong relationships with local businesses, tourism partners, and community organizations
Serve as the public face of the hotel, representing the property in the local market
Establish partnerships and visibility to drive local demand and strengthen brand presence
Balance brand compliance with localized, entrepreneurial initiatives