Oxford Suites Hermiston - General Manager

Oxford Suites & Hotels

3h•Onsite

About The Position

Oxford Suites Hermiston is seeking a dynamic, people-focused leader who is passionate about delivering guest-first service. This is a fully on-site position and requires the ability to drive and maintain insurability under company standards, including meeting the minimum age requirement of 25. At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

Requirements

Must be a United States citizen or possess a valid work permit.
Must have valid drivers license and meet company driving standards.
Must have strong computer skills.
Must have excellent organization and time management skills.
High school diploma or equivalent required.
At least three progressive experience in a hotel or related hospitality field.
Must be at least 25 years of age to meet minimum age requirement for driving insurability.

Nice To Haves

Two or four year college degree preferred.
Prior General Manager experience preferred.

Responsibilities

Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting.
Communicate and investigates all employee and guest safety and other incidents.
Completes monthly and quarterly budget and P&L reviews.
Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations.
Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth.
Reviews invoice details, collections and reconciliations.
Audits and corrects any discrepancies within the reservation system.
Ensure smooth coordination among departments to deliver a seamless guest experience.
Reviews and completes long and short-term goals of the hotel.
Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership.
Make suggestions for property improvements and capital expenditures.
Conducts weekly management meetings, additionally participate in monthly department meetings.
Continuous communication with home office.
Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages.
Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development.
Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations.
Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office.
Oversees the Safety Program and assists with RTW program.
Review schedule and completes payroll to ensure compliance with state and federal labor laws.
Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences.
Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed.
Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more.
Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints.
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods.
Monitor guest feedback and implement improvements based on reviews and suggestions.
Continuously reviews staff overall training and customer service.
Review and address daily activity logs with pertinent shift information and address as needed with leadership.
Communicate effectively with all hotel staff to ensure smooth delivery of services.
Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances.
Adhere to attendance policies and maintain regular availability for scheduled shifts.
May participate in the hotel drivers program.
Other duties as assigned.