General Manager - Store CAN6871

Advance Auto Parts • Bécancour, QC

1d • Onsite

About The Position

The General Manager reports to the District Manager and is responsible for the results of the assigned store, managing the store's assets (cash, inventory, vehicles, fixtures, operating expenses, and payroll) to achieve established objectives. The General Manager professionally manages customer and store personnel relationships. This is a professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards.

Requirements

• 4-6 years of experience in store management, customer service, and sales in the automotive industry.
• Good interpersonal skills to deal with customers, employees, and management.
• Basic knowledge of certain accounting procedures.
• Ability to read store financial reports.
• Proficiency with Windows operating system, Word, and Excel.
• Detail-oriented with excellent math skills.
• High school diploma or equivalent.
• Valid driver's license.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Nice To Haves

• Bilingualism is preferred and may be required in some locations.
• ASE certification preferred, but not required.
• Bachelor’s degree in business or a related area preferred.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members
• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Benefits

• Opportunity to work for the largest automotive aftermarket parts provider in North America.
• Career advancement opportunities throughout the Advance Auto Parts organization.
• Access to an excellent online training system dedicated to personal development or manager training.
• A rewarding organizational culture through the teammate recognition program.
• Employee discount on automotive parts, tools, and equipment.
• Group benefits plan after 90 days of employment, including supplemental health insurance, dental insurance, vision care, life insurance, and accidental death and dismemberment insurance.
• Financial benefits such as a group RRSP with employer matching contribution and a discount stock purchase plan for all permanent teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED