General Manager

Northwest x Southern Hospitality • Lewiston, ID

11d • Onsite

About The Position

This position is responsible for the overall leadership, management, and profitability of the hotel, overseeing all departments to ensure exceptional guest satisfaction, team member engagement, operational excellence, and financial performance. The General Manager develops and implements business strategies, manages budgets, revenue, expenses, and hotel operations, ensures compliance with brand standards, company policies, and safety regulations, and leads hiring, training, coaching, and performance management of team members. The role works closely with department heads to achieve revenue and guest service goals, monitors quality assurance and operational performance, resolves guest concerns, supports sales and marketing initiatives, maintains strong community and business relationships, and fosters a positive, service-focused culture while ensuring the hotel operates efficiently, safely, and profitably.

Requirements

• High school diploma or equivalent
• Previous hotel, restaurant, or hospitality experience is preferred
• Strong knowledge of hotel operations, guest service, and team leadership is desired
• Excellent organizational, communication, and problem-solving skills
• Ability to manage daily operations, support and develop team members, and maintain high service and performance standards in a fast-paced environment
• Proficient with computers and technical systems, including Microsoft Office
• Able to use office equipment efficiently and accurately
• Ability to obtain any required government or brand-specific permits, licenses, or certifications
• Requires a motor vehicle and background check

Responsibilities

• Overall leadership, management, and profitability of the hotel
• Overseeing all departments to ensure exceptional guest satisfaction, team member engagement, operational excellence, and financial performance
• Developing and implementing business strategies
• Managing budgets, revenue, expenses, and hotel operations
• Ensuring compliance with brand standards, company policies, and safety regulations
• Leading hiring, training, coaching, and performance management of team members
• Working closely with department heads to achieve revenue and guest service goals
• Monitoring quality assurance and operational performance
• Resolving guest concerns
• Supporting sales and marketing initiatives
• Maintaining strong community and business relationships
• Fostering a positive, service-focused culture
• Ensuring the hotel operates efficiently, safely, and profitably

Benefits

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Alaska, Oregon, and Washington
• Medical, dental, and vision insurance (typically begin after 60 days of full-time employment)
• Company-paid life insurance
• Access to an employee assistance program
• Retirement planning options such as a 401(k)
• Travel and entertainment discounts
• Monthly recognition programs
• Referral bonuses
• Community volunteer opportunities
• Social events that help build strong team connections
• Opportunities to advance at other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED