General Manager

Hotel deLuxe•Portland, OR

18d•Onsite

About The Position

Hospitality Management Corporation (HMC) is a Dallas-based privately held provider of management solutions and hospitality industry services. HMC's core value and mission is to provide clients with the finest management expertise the industry has to offer with integrity, honesty, and open communication. HMC believes that a company is only as strong as its team members, who are encouraged to push themselves and are provided with the resources to ensure success. This role is for a General Manager at the Hotel deLuxe in Portland, OR.

Requirements

General Manager or Assistant General Manager experience required
Be able to manage time effectively, complete required tasks on time
Ability to delegate authority effectively to subordinates
Ability to recruit, select, and retain quality associates
Ability to produce financial results in line with budgeted objectives and labor models
Strong understanding of Microsoft Office products (Excel, Word, Outlook) required
Need to be a team player
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions

Nice To Haves

Two- or four-year college degree preferred

Responsibilities

Lead hotel operations with integrity, professionalism, and a strong commitment to guest satisfaction.
Ensure all guests are greeted and served in a friendly, attentive, and courteous manner.
Hire, train, coach, and develop a high-performing, service-oriented team across all departments.
Promote a positive and professional work environment through consistent leadership, clear communication, and team engagement.
Maintain compliance with company policies, brand standards, and safety regulations.
Champion service excellence by modeling desired behaviors, participating in daily team meetings, and incorporating guest feedback into operational improvements.
Monitor performance and provide regular feedback, setting clear goals and expectations for team members.
Maintain property cleanliness, safety, and security for guests and associates.
Foster a culture of accountability, continuous improvement, and teamwork.
Demonstrate flexibility in scheduling, with availability on weekends, evenings, and holidays as needed.
Perform other duties as assigned to support the success of the hotel.