The Longboard [Sullivan's Island] - GENERAL MANAGER

Ballast Hospitality•Sullivan's Island, SC

5d•Onsite

About The Position

The Longboard [Sullivan's Island] is seeking an experienced General Manager. This role oversees and coordinates the planning, organization, training, and leadership necessary to achieve objectives in sales, costs, profitability, and service. The GM must be a motivated and confident industry professional with the ability to manage and inspire staff, have a solid understanding of restaurant operations, and be able to bring creative solutions to the table. This person will maintain an exciting, inviting, and progressive environment through food, drink, and service. The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention. The GM must have experience managing people.

Requirements

Self-disciplined, takes initiative, proven leadership ability, and outgoing nature.
Exceptional communication skills.
Strong computer skills.
Minimum 3 years of experience in a supervisory position for a full-service, high volume, casual dining restaurant or other food and beverage establishment with a similar capacity and clientele.
Ability to work flexible hours, including nights, weekends and holidays as needed.

Responsibilities

Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
Drive the financial performance of the property through careful management of expenses and methods to increase profitability.
Recognize the power of being present and engaged with guests and staff at all times.
Focus on connecting with new guests, while strengthening existing relationships.
Ensure positive guest service in all areas.
Promptly investigate and resolve complaints concerning service and food quality, taking any and all appropriate actions to turn dissatisfied guests into regulars.
Become the face of the restaurant; guests should recognize and count on you.
Maintain an accurate plan of restaurant staffing needs.
Interview and hire candidates.
Ability to determine the applicability of experience and qualifications of job applicants.
Plan, implement and oversee employee discipline, training, development, and termination.
Provide direction to employees regarding operational and procedural issues.
Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
Promote growth within the staff through leadership and positive energy.
Help and inspire each employee to reach their greatest potential.
Demonstrate integrity in all areas, both personal and professional.
Instill trust and dependability amongst the staff, always working with a team mindset and from a place of respect.
Maintain a favorable working relationship with all company employees to foster and promote a harmonious working environment that is conducive to high employee morale, productivity, and effectiveness.
Lead by example and set the standards for service by maintaining discipline and structure.
Constantly promote teamwork amongst the staff and management by displaying creativity, trust, dependability, and respect.
Manage shifts including daily decision making, scheduling, product quality, and cleanliness.
Share in creation, passion, and drive to provide excellence in service.
Ensure that all financial and personnel/payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
Ensure proper safety procedures are in place to provide a safe working and guest environment and to reduce the risk of injury and accidents.
Report employee or guest accidents promptly.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Ensure compliance with operational standards, health department regulations, and all federal/state/local laws.
Always follow and enforce company policies and procedures.
Ensure consistent, high quality of service and food preparation.
Adhere to company standards to increase sales and minimize costs.
Keep Ballast Hospitality promptly and fully informed of all issues and take prompt direct action where necessary.
Complete job responsibilities and performance objectives in a timely and efficient manner in accordance with the restaurant’s standards.
Perform other duties and responsibilities as required or requested.