GENERAL MANAGER

Bandana's BBQ • Fenton, MO

1d • $55,000 - $65,000 • Onsite

About The Position

Bandana's is seeking an experienced Full-Service Restaurant Manager with a passion for customer service and team development. As a General Manager, you will be responsible for ensuring operational excellence, guest satisfaction, and maintaining the company's high standards. This role involves overseeing all aspects of restaurant operations, including food production, guest service, sanitation, safety, administration, human resources, and training. The mission is to treat every guest as if they are a guest in your home, with a motto of 'Perfect, Fast, Every Time.' Bandana's is committed to providing the highest quality food and service, training and developing its people, and having fun while doing the right thing for team members and guests.

Requirements

• Two years of experience as a Restaurant Manager with experience in all areas of restaurant operations, management, and administration.
• Knowledge of guest service, food handling and sanitation, and the restaurant industry in general.
• ServSafe certification.
• A valid driver’s license.
• Basic computer skills.
• Motivational skills.
• Listening skills.
• Effective coaching skills.
• Leadership skills.
• Communication skills.
• Results orientation.
• Financial understanding of restaurant operations.
• Ability to read, write, and perform mathematical calculations typically obtained through the completion of high school.

Nice To Haves

• Experience in a Full-Service Restaurant.
• Passion to work with customers.
• Passion to build/develop a strong team.

Responsibilities

• Ensure all menu items are correctly made to recipe and presented attractively, utilizing proper serving guidelines and carryover procedures.
• Forecast food production and implement the Food Production system, with a working knowledge of all recipes, products, production procedures, and timing.
• Follow opening and closing procedures, conduct cooler stripping, and correctly receive and store all products to ensure quality and freshness.
• Assist in ensuring guests' satisfaction to increase guest count and build sales, and be capable of running a shift in the absence of management.
• Create an environment of hassle-free convenience for guests, ensure catering and take-out guidelines are followed, and help employees focus on the guest experience.
• Spend time with guests discussing their dining experience and make decisions based on guests’ needs.
• Lead by example, greeting guests with a warm and sincere smile and ensuring staff acknowledges guests upon entry and exit.
• Handle complaints to satisfy guests and ensure management is visible to guests during all meal periods.
• Maintain Health Department and Company sanitation policies and procedures to ensure food is free from contamination and illness-causing bacteria, and communicate these standards effectively to employees.
• Maintain cleanliness in accordance with company standards, responsible for sanitation of inside and outside environments.
• Maintain equipment in proper operating condition.
• Follow Company Safety Program and ensure OSHA standards are practiced and maintained.
• React to emergency situations in a calm and methodical manner and assist guests and employees in emergency situations.
• Complete all daily paperwork related to each shift, ensure company cash control guidelines are followed, and improve restaurant operations against operating standards based on Shopper's Report scores.
• Participate in accurate physical inventory of food and non-food items and comply with all corporate, government, and insurance reporting procedures.
• Forecast sales and communicate this information to all levels that use this information.
• Be aware of Food Cost, Labor Cost, and Operational Expenses and company guidelines.
• Assist in recruiting job applicants to meet manpower staffing needs.
• Ensure all personnel-related information is reported to the corporate office in a timely manner.
• Maintain hourly employee records and files in an orderly state with all proper forms and documentation.
• Monitor days off for hourly employees.
• Manage staff by fostering an attractive, caring work environment using motivational management techniques.
• Seek to improve employee attitudes that are not at a satisfactory level.
• Train catering staff and assist in the training program for all new hires, utilizing all possible resources.
• Participate in weekly management meetings.
• Provide input for performance reviews for hourly employees and support that disciplinary procedures are followed in accordance with Company policies.
• Complete termination reports in a timely manner to meet company and state regulations and have knowledge of exit interviews.
• Conduct oneself in a way that commands the highest respect, actively promote Bandana’s Bar-B-Q, and focus all actions on the impact on guests.
• Acknowledge the contribution of employees and act in the best interest of the Company, complying with laws and not engaging in activities that compete with Company goals.
• Communicate high ethics and standards of Bandana’s Bar-B-Q.

Benefits

• Training program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED