LN Venues, General Manager - Steelhead

Live Nation Entertainment•Portland, OR

3d•Onsite

About The Position

Live Nation Entertainment is seeking a General Manager to lead the local team at Steelhead PDX, a new venue in Portland, Oregon, dedicated to live music and events. Located near the waterfront, Steelhead has a capacity of 3,500 guests and aims to be a community hub. The General Manager will be responsible for overseeing all business operations, ensuring adherence to Live Nation standards, policies, and procedures.

Requirements

Minimum 5 years of experience as a general manager or operations manager in a hospitality-related business.
Proven track record as a leader.
Ability to perform all job duties and responsibilities.
Excellent communication skills, both verbal and written.
Expertise in profitability analysis and budgeting.
Strong problem-solving skills for both long-term and immediate situations.

Responsibilities

Build and lead a team focused on creating a safe and enjoyable environment for guests, artists, and staff.
Develop and maintain strong relationships with local community stakeholders, including neighbors, city officials, and community leaders.
Establish and uphold high standards of service for guests, staff, artists, and vendors.
Identify and maximize revenue opportunities while optimizing the guest and artist experience by combining company best practices with local creativity.
Collaborate with the Portland talent team and national promoters to deliver exceptional experiences for artists and crews, maintaining a distinct local identity.
Work with national and local teams to ensure Marketing, Premium Seat Sales, Food and Beverage, and Sponsorship groups develop innovative offerings that enhance fan experiences and drive revenue growth.
Oversee the performance and strategies for food and beverage and merchandise sales.
Hire, train, and schedule full-time and part-time employees, and manage subcontractors and third-party vendors.
Supervise the venue operations team to coordinate event setup and activities.
Maximize venue utilization through outreach to local and national organizations.
Liaise with Live Nation promoters and operations leaders to provide direction on standards and compliance.
Maintain venue sustainability standards and provide records for LEED operating certification.
Perform financial settlements and reporting for events.
Manage venue and event budgets and P&L projections using company tools.
Ensure a thorough understanding and implementation of Health & Safety and Security protocols.
Comply with company audit procedures.
Monitor and review employee performance and attendance.
Meet staffing and budget requirements for events and overhead labor.
Oversee all venue employees, including operations, maintenance, production, food and beverage, cleaning, security, and guest services staff.
Manage day-to-day operations of all venue vendors and subcontractors (e.g., HVAC, Plumbing, Electrical, Trash/Recycling).
Ensure complete advance planning for each show, including security and production requirements.
Serve as Manager on Duty for most events, present from load-in to load-out.
Perform other duties as assigned by executive management.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a health care concierge.
Flexible or Health Savings Accounts (FSA or HSA).
Free concert tickets.
Generous paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs with School of Live.
Tuition reimbursement.
Student loan repayment.
Volunteer time off.
Crowdfunding match.