General Manager(07480) - 9825-E Chapel Hill Rd

Domino's•Morrisville, NC

23d•Onsite

About The Position

The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves managing staffing levels, creating employee schedules, and fostering a sense of urgency with each order. The General Manager also ensures the store operates according to Domino's Operation Evaluation Review standards, communicates with other managers and staff, and handles end-of-night bank deposits and product inventory counts when closing. When opening, they ensure the store is properly set up and ready to receive orders. The position requires a strong understanding of P&L ledgers, dispute resolution, and maintaining Domino's standards of grooming, uniform, and appearance. Additionally, the General Manager promotes pizza products, specials, and promotions, provides quality customer service, and contributes to a positive team atmosphere.

Requirements

Ability to read and understand P&L ledger
Ability to speak and write clearly and comprehension of using a computer based order entry system

Nice To Haves

Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

Responsibilities

Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
When closing, responsible for end of the night bank deposits
When closing, responsible for doing a nightly product inventory count
When opening, ensure the store is set up properly and ready to receive orders upon time of open
Foster and project a sense of urgency with each and every order
Ensure the store is running according to Dominos Operation Evaluation Review standards
Oversee total store operations
Communicate with other managers and staff regarding any aspect that impacts business operations
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
Actively training the GMIT on all aspects of store operations
Maintain staffing levels that mirror the needs of business at any point of the day
Creating and maintaining an employee schedule based upon labor needs
Collect money and signed credit card receipts from delivery drivers at the end of their shift
Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
Ensure vehicle used for delivery pass inspection, both mechanically and visually
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
Ability to read and understand P&L ledger
Uphold Domino's standards of grooming, uniform, and appearance
Promote pizza products, specials, and promotions
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Provide quality customer service to internal and external customers both over the phone and in person
Ability to speak and write clearly and comprehension of using a computer based order entry system
Contribute to and promote an atmosphere of teamwork, energy, and fun