GENERAL MANAGER

Bandana's BBQ • Florissant, MO

1d • $50,000 - $65,000 • Onsite

About The Position

Bandana's is seeking an experienced Full-Service Restaurant Manager with a passion for customer service and team development. Our mission is to treat every guest as if they are a guest in your home, with a motto of 'Perfect, Fast, Every Time.' We emphasize consistency through a strong training program and operational values that prioritize taking care of employees and guests. We are committed to providing high-quality food and service, training and developing our people, maintaining a positive community image, having fun, and operating ethically and profitably.

Requirements

• Two years of experience as a Restaurant Manager with experience in all areas of restaurant operations, management, and administration.
• Knowledge of guest service, food handling and sanitation, and the restaurant industry in general.
• ServSafe certification.
• A valid driver’s license.
• Basic computer skills.
• Motivational skills.
• Listening skills.
• Effective coaching skills.
• Leadership skills.
• Communication skills.
• Results orientation.
• Financial understanding of restaurant operations.
• Ability to read, write, and perform mathematical calculations typically obtained through the completion of high school.

Responsibilities

• Ensure all menu items are correctly made to recipe and presented attractively, utilizing proper serving guidelines and carryover procedures.
• Forecast food production and implement the Food Production system, with a working knowledge of all recipes, products, production procedures, and timing.
• Follow opening and closing procedures, conduct cooler stripping, and correctly receive and store all products to ensure quality and freshness.
• Assist in ensuring guest satisfaction to increase guest count and build sales, and be capable of running a shift in the absence of management.
• Help create an environment of hassle-free convenience for guests dining in or picking up carry-out orders, and ensure catering and take-out guidelines are followed.
• Focus all employees on the guest experience as the judgment of operational excellence, spending time with guests to discuss their dining experience and making decisions based on guest needs.
• Lead by example, greeting guests with a warm and sincere smile and ensuring staff acknowledges guests upon entry and exit.
• Handle guest complaints to their satisfaction and ensure management is visible to guests during all meal periods.
• Maintain Health Department and Company sanitation policies and procedures to ensure food is free from contamination and illness-causing bacteria, communicating these standards effectively to employees.
• Maintain cleanliness in accordance with company standards and ensure sanitation of inside and outside environments.
• Maintain equipment in proper operating condition and follow the Company Safety Program, ensuring OSHA standards are practiced and maintained.
• React to emergency situations in a calm and methodical manner and assist guests and employees in emergency situations.
• Correctly complete all daily paperwork related to each shift and ensure company cash control guidelines are followed.
• Improve restaurant operations against operating standards based on Shopper's Report scores.
• Participate in accurate physical inventory of food and non-food items and comply with all corporate, government, and insurance reporting procedures.
• Forecast sales and communicate this information to all levels that use this information, while being aware of Food Cost, Labor Cost, and Operational Expenses and company guidelines.
• Assist in recruiting job applicants to meet manpower staffing needs and comply with all applicable Federal, State, and Local laws and Company regulations for dealing with employees.
• Ensure all personnel-related information is reported to the corporate office in a timely manner and maintain hourly employee records and files in an orderly state.
• Monitor days off for hourly employees and manage staff by fostering an attractive, caring work environment using motivational management techniques.
• Seek to improve employee attitudes that are not at a satisfactory level.
• Train catering staff and assist in the training program for all new hires, utilizing all possible resources available.
• Participate in weekly management meetings and provide input for performance reviews for hourly employees.
• Support that disciplinary procedures are followed in accordance with Company policies and complete termination reports in a timely manner.
• Conduct oneself in a way that commands the highest respect, actively promote Bandana’s Bar-B-Q, and focus all actions on the impact on guests.
• Acknowledge the contribution of employees in allowing their restaurant to be successful.
• Act in the best interest of the Company, comply with the spirit and letter of applicable laws, and not engage in activities that compete with Company goals.
• Communicate directly and indirectly the high ethics and standards that Bandana’s Bar-B-Q stands for.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED