General Manager - Southdale Center

Gap Inc.•Glen Burnie, MD

About The Position

The General Manager leads the store team to deliver a profitable business plan and achieve or exceed key performance goals. The role connects the brand vision to the in-store experience and drives profitable sales growth across customer operations, merchandising, product operations, and talent development. The General Manager teaches and coaches the team to deliver a best-in-class customer experience.

Requirements

3–5 years of retail experience leading others.
Demonstrated ability to deliver results.
Ability to communicate effectively with customers and employees.
Ability to maneuver around the sales floor, stock room, and office; work around and with chemicals; and lift or carry up to 30 lbs.
Ability to work a flexible schedule, including travel, nights, weekends, and holidays, to meet business needs.
Ability to travel as required.
Business acumen skills.
Established time-management skills.
Strong planning and prioritization skills.

Nice To Haves

College degree or equivalent experience preferred.
College degree preferred.

Responsibilities

Analyze results, identify opportunities, and make decisions with the leadership team to drive key performance indicators.
Drive profitable sales through forecasting and scheduling.
Manage the store budget for daily operations in support of the P&L.
Build productive teams by sourcing, selecting, and developing employees.
Oversee team performance through coaching and feedback.
Teach and train employees to build capabilities.
Lead the implementation and execution of Standard Operating Procedures and initiatives.
Create an inclusive environment.
Implement action plans to maximize efficiency and productivity.
Perform Service Leader duties.
Represent the brand and understand competitors.
Promote community involvement.
Use OMNI to deliver a frictionless customer experience.
Ensure compliance standards are met.