General Manager- Condo

Castle Group•Aventura, FL

About The Position

The General Manager (CAM) plans, directs, recommends, and implements policies and procedures, in conjunction with the Association’s Board of Directors, to ensure common elements are maintained and services are delivered in a first-class manner in accordance with community rules and regulations. This hands-on leadership role oversees the community’s operational, administrative, financial, human resources, maintenance, and security functions. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and performed according to the management agreement between the Board and Castle Management, LLC. The General Manager provides exemplary service consistent with Castle Group’s values and mission and represents Castle Royal Service through outstanding customer service. The role directs community operations and accounting processes; supports budgeting, financial reporting, records, compliance, emergency preparedness, vendor procurement, and project bidding; and coordinates with the Board, residents, legal counsel, department managers, and vendors. The General Manager leads the on-site leadership team and is responsible for direct reports’ hiring, training, performance management, payroll and PTO approval, coaching, and development. The position may require travel for off-site training or occasional coverage at nearby communities. Extended hours and weekends may be required, and the manager must be available for emergency consultation around the clock.

Requirements

An active Community Association Manager (CAM) license is required.
Five years of CAM or related leadership and business experience are required; more may be required depending on the community.
Five years of leadership experience leading a team of at least 10 teammates.
Knowledge and understanding of high-rise/condominium life-safety equipment, including fire suppression systems, generators, chillers, cooling towers, and elevators.
Basic knowledge and understanding of property-management accounting practices, terminology, and budgeting.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Knowledge of building mechanics.
Outstanding customer service, communication, and interpersonal skills to build effective customer-focused relationships across the organization.
Ability to apply conflict-resolution strategies.
Ability to work under tight deadlines, use time effectively, and prioritize in a fast-paced environment.
Ability to delegate tasks appropriately.
Excellent verbal and written communication skills, including the ability to exchange information through spoken and written language.
Excellent interpersonal, negotiation, and change-management skills.
Excellent organizational skills and attention to detail.
Leadership development skills, including the ability to coach, mentor, and develop a team.
Strong critical-thinking, analytical, and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Strong presentation and public-speaking skills.
Intermediate Microsoft Office Suite skills, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand upright for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, and feel objects; reach with hands and arms; type extensively and use a computer monitor; navigate property and buildings; and repeat motions with wrists, hands, and fingers.
Ability to detect auditory and/or visual emergency alarms and hear, understand, and respond appropriately to verbal requests in person and by telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable and professional manner, in person and by telephone.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.

Nice To Haves

CMCA, AMS, or PCAM certification is preferred.
A bachelor’s degree with a concentration in business or hospitality is preferred.
Fluency in multiple languages is desirable and may be required depending on the community’s needs.
A valid driver’s license may be required.

Responsibilities

Plan, direct, and oversee comprehensive systems protecting Association assets and records.
Direct the team in issuing violations and preparing for grievance committee meetings.
Ensure the site team follows the collection policy and refers accounts to the attorney as required by that policy.
Collaborate with department managers to create and manage the Association’s budget and financial processes.
Inspect the community and facilities to ensure department heads address maintenance and security needs.
Assist with preparation of monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of the reports, and support the Treasurer by obtaining responses to financial questions.
Serve as the first point of contact for Home Office escalations, particularly accounting-related matters.
Collaborate with department managers to meet reporting requirements in the Castle Management contract.
Assist with preparation of the annual budget and coordination of budget meetings.
Comply with meeting requirements outlined in Florida Statute 720.
Ensure the Property Manager stores and maintains Association records required by Florida statute, including maintaining the Association website.
Prepare and implement emergency preparedness plans required by the Castle Management contract, including plans for weather events and natural disasters.
Oversee solicitation of bids and preparation of bid analysis sheets for Board review for maintenance, construction, and other community projects and services.
Oversee drafting of requests for proposal for large projects to ensure vendor submissions can be compared consistently.
Ensure direct reports promptly investigate and prepare full written reports of accidents and claims involving property damage or personal injury, including work-related injuries, and report them to the appropriate party within required timelines.
Liaise among department managers, legal counsel, Board members, and Association vendors to conduct Association business.
During the Property Manager’s absence, ensure the Assistant Property Manager tracks homeowners’ architectural change requests and inspects completed work for compliance; use assigned software to engage Board or Committee members in architectural review and attend ARC meetings.
Manage the employee cycle for direct reports, including hiring, training, performance management, payroll and PTO approval, coaching, and teammate development.
Ensure teammates follow safety precautions and procedures while performing their duties.
Foster appropriate communication among Board members, residents, and management.
Respond to owner and Board member requests within required timelines.
Directly manage the on-site leadership team and perform supervisory duties under Castle policies and applicable laws, including interviewing, hiring, training, developing, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.