General Manager

Optima Living•Calgary, AB

29d•Onsite

About The Position

Optima Living, founded in 2007, is a leading senior living and continuing care provider in Western Canada, offering a range of services including Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care. With a mission to provide a home-like experience and a resident-first philosophy, Optima Living aims to redefine aging with purpose, creating communities where seniors live with dignity, connection, and joy. The General Manager role reports to the Senior Director of Operations and is responsible for the overall leadership and management of a community, ensuring high-quality care, regulatory compliance, and operational excellence across resident experience, financial performance, human resources, and service delivery. This position fosters a safe, supportive, and values-based environment for all stakeholders, aligning with Optima Living’s mission, vision, and values of person-centered care.

Requirements

Minimum of two (2) years management experience.
Proven experience in the implementation of policies and procedures.
Demonstrates the ability to analyze data and Financial Statements establishing targets and driving results.
Thorough working knowledge and understanding of the day-to-day operation of a multi-faceted community is required.
Strong organizational planning, directing and problem-solving skills with the ability to manage priorities effectively.
Energetic and supportive leader who drives team engagement and morale while consistently leading by example.
Demonstrates innovative and systematic thinking with a strong commitment to customer service.
Skilled at working under pressure and balancing interruptions, tight timelines, and multiple deadlines.
Ability to prepare and respond effectively to emergency situations.
Experienced in crisis intervention.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Strong computer literacy skills required.
Flexibility to work a variety of shifts including weekends and evenings and respond to on-call duties during off-hours.
Willingness to travel to regional offices and stakeholder locations as required.
Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements
Active CPR and First Aid Certification

Nice To Haves

Completion of a recognized post secondary program is an asset.
CPR and First Aid certification is an asset.
Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.

Responsibilities

Plans, organizes, and directs the daily operation of the community through an onsite leadership team to ensure the highest quality of care and services.
Supports and collaborates with functional managers to maintain efficient operations.
Supports the delivery of quality health care services, helping to meet or exceed program goals.
Works with regional operations and community leadership to implement effective community management systems and allocate resources efficiently.
Ensures safe and efficient operation and procurement of all necessary supplies and services.
Drives results through community leadership.
Promotes and implements community-level vision, mission, values, and organizational strategies.
Fosters a person-centered, inclusive culture that upholds dignity, safety, and well-being.
Builds strong relationships and maintains open, respectful communication with residents, families, and team members.
Offers support and assistance to the Resident and/or Family Council and/or leads resident and family townhalls.
Supports the Community Relations Coordinator in providing tours of the community as needed.
Ensures the community provides a safe and supportive environment for its residents and team members, including overseeing the Health & Safety committee.
Ensures all resident, family, and team member concerns and incidents are properly reported, documented, and actions taken.
Implements and maintains the Emergency Preparedness Plan ensuring compliance with regulatory standards.
Ensures the proper maintenance of all resident, team member, and organizational records.
Ensures Infection Prevention Control Committee initiatives and actions are implemented at the community.
Maintains current knowledge of all applicable healthcare regulations.
Ensures compliance with applicable regulations and the standards of accrediting bodies.
Participates in internal and external audits, inspections, reviews, and surveys.
Completes all reporting requirements.
Develops the community operating budget in conjunction with senior leadership and functional managers.
Monitors financial performance, ensuring the community operates within its budgetary limits.
Ensures proper billing, accounting, and record-keeping procedures are in place.
Maintains staffing levels and oversees recruitment, hiring, and onboarding of community functional managers and team members.
Fosters a respectful, collaborative workplace culture while building strong teams.
Ensures team growth through mandatory training, performance reviews, improvement strategies, and succession planning.
Facilitates conflict resolution and grievances and leads workplace investigations.
Supports community functional managers with benefits eligibility, probation tracking, wage increases, and incentive programs.
Oversees employment documentation and payroll updates; investigates and resolves payroll discrepancies.
Represents Optima Living in the local community to educate the public and build a positive reputation.
Liaises with various governing bodies including health authorities, WorkSafe, and Union Representatives.
Forges strong positive partnerships with external stakeholders and suppliers.
Works with the Director of Care and Community Relations Coordinator to assess requirements and suitability of resident prospects and complete documentation.
Maintains strict confidentiality of resident medical and personal information.
Ensures adherence to infection control policies and procedures.
Completes orientation upon hire and annual mandatory education.
Supports new team members through their orientation process.
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents (for BC only).
Performs other duties as required to support operational needs.