General Manager

StepStone Hospitality•Indianapolis, IN

1d•Onsite

About The Position

If you are looking for a challenge that will allow your creativity to flow, your experience to shine, and your leadership to move center stage, than consider joining the Le Meridian Indianapolis. As a General Manager, you will oversee all operational aspects of the hotel including assisting in departments where needed. You will develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget. You will prepare the annual hotel/operation budget. You will monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports. You will maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints. You will establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.

Requirements

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
Effectively communicate and coordinate with all departments during functions.
Scrupulously follow all StepStone and hotel policies and procedures.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.

Responsibilities

Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
Provide support to managers in employee development
Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
Maintain professional and positive relationship with owners
Oversee all operational aspects of the hotel including assisting in departments where needed
Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
Prepare annual hotel/operation budget.
Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.
Other duties as assigned