General Manager

Twin Cities, MN Bouldering Project • Minneapolis, MN

15h

About The Position

The General Manager oversees all aspects of gym operations, programming, and facilities at Bouldering Project. This leadership role drives operational excellence, financial performance, team development, and community impact. The General Manager ensures safety, efficiency, and an inclusive culture aligned with Bouldering Project’s mission and values.

Requirements

• 3+ years of management experience, preferably in operations, fitness, climbing, or hospitality
• Proven success in leading diverse teams and driving performance
• Strong organizational and financial management skills
• Excellent communication and leadership abilities
• Experience developing and implementing systems and processes
• Commitment to inclusivity, safety, and community engagement

Nice To Haves

• Familiarity with climbing gym operations
• Experience managing large facilities or multi-department environments
• Bilingual or multilingual communication skills
• CPR/First Aid certification
• Experience supervising or supporting employees in a unionized workplace

Responsibilities

• Lead and support the gym’s management team to operate a best-in-class facility
• Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
• Implement and evolve systems for operations, safety, and customer experience
• Develop and manage gym budgets, reporting, and overall financial health
• Foster a welcoming, inclusive, and high-performing workplace culture
• Collaborate with marketing, events, and programming teams to enhance community engagement
• Maintain accountability and support professional development at all staff levels
• Support a positive, productive relationship with union-represented staff, including consistent application of workplace policies, timely issue resolution, and close partnership with HR and Legal on labor matters
• Lead risk management efforts, including emergency planning and incident response
• Build relationships with local organizations to support outreach and inclusivity
• Serve as the primary point of contact for the Regional Manager and Support Team

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Generous paid time off package, including holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed