General Manager

Rag & Bone•Oakland, CA

1d•$115,000 - $130,000•Onsite

About The Position

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. He/she is responsible for managing the operational execution of the store, ensuring exceptional customer experiences and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate and consistently deliver best in class customer experiences. The General Manager oversees our Melrose flagship location. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region.

Requirements

Minimum 5 years specialty retail experience with 5+ years in a management role
Experience managing in a commissioned based environment
Experience managing multiple locations or a flagship location
Demonstrated ability to drive sales and grow business
Demonstrated ability to motivate, lead and develop team
Luxury or contemporary management experience preferred
Proven experience leading a product and customer centric sales environment
Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

Responsibilities

Builds customer loyalty through in store experience
Demonstrate product knowledge and ensure delivery of this knowledge to staff
Ensure an elevated level of sales and services is practiced by all associates. Lead by example.
Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.
Maintains a store(s) which stands as a demonstration of ideal execution and service standards within their region.
Maintain a one company/one experience perspective in all customer service interactions
Formally and informally conduct market research and competitor analysis.
Ensures store is operating in a fiscally responsible manner and with integrity.
Ability to analyze all sales reports and data to determine the needs of the business and partner in setting strategies.
Identifies, creates and manages the execution of all store business plans which drive performance results and maximize business opportunities.
Build and maintain good communication with members of corporate team
Stands as an example of excellence in management and execution.
Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.
Leads team through change and challenges
Solution oriented. Address problems proactively and with potential solutions.
Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.
Maintain a leadership presence on the sales floor
Identifies and communicates opportunities for improvements in all areas of the business
Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.
Ensure all company policies, procedures, initiatives, directives, are communicated and executed.
Ensures cash handling and register procedures are maintained and executed accurately at all times.
Ensures integrity of payroll procedures
Responsible for store schedule and always ensuring adequate floor coverage
Delegates appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Lead the recruitment, onboarding, training and development of all staff
Provides regular feedback, coaching and counseling on performance
Resolves all HR and employee issues in a timely and effective manner, partnering with HR and Area Manager when necessary.
Work with the HR to process new hire paperwork, status changes, departures and all other people admin processes.
Directly responsible for the management and success of all store employees
Ensure you are building a candidate pipeline via networking, interviewing, etc.
Operates as a mentor and trainer for new managers and stores.
Works closely with VM and buying teams to advise on product assortment and displays based on customer demographics/market