General Manager

BallenIsles Country Club • Naples, FL

1d • Onsite

About The Position

Esplanade by the Islands, located in Naples, FL, is pleased to announce an excellent career opportunity for a Full-Time General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

The General Manager serves as the senior on-site operational leader responsible for the overall performance, execution, and resident experience of a master-planned resort lifestyle community. The role oversees hospitality operations, HOA coordination, food & beverage, lifestyle programming, wellness amenities, staffing, financial performance, and strategic execution aligned with developer and Board expectations.

The GM is responsible for integrating hospitality-level service standards with structured HOA governance while ensuring operational consistency, fiscal accountability, and long-term asset protection.

Requirements

• 7–10+ years of hospitality, club, HOA, or resort operations leadership experience
• Multi-department operational oversight experience required
• Strong financial acumen and budget management skills
• Proven leadership and team development experience

Nice To Haves

• Bachelor’s degree preferred
• CAM license preferred where applicable
• Experience in resort lifestyle, club, golf, or master-planned communities preferred

Responsibilities

• Lead all day-to-day community and amenity operations
• Oversee hospitality, food & beverage, lifestyle, wellness, sports, and facility operations
• Ensure consistent execution of brand and resort standards
• Develop scalable operational systems, SOPs, and accountability structures
• Coordinate closely with HOA leadership, committees, and developer representatives
• Develop and manage annual operating and reserve budgets
• Monitor financial performance, forecasting, labor controls, and purchasing practices
• Analyze KPIs including labor cost, revenue performance, member usage, and operational efficiency
• Oversee procurement, vendor relationships, and contract compliance
• Ensure elevated resident/member engagement and service delivery
• Oversee community events, communication standards, and amenity programming
• Respond to escalated member concerns and operational issues
• Maintain a visible leadership presence throughout the community
• Recruit, develop, and lead department heads and operational staff
• Establish performance expectations and accountability measures
• Foster a culture of professionalism, hospitality, and operational ownership
• Conduct leadership meetings and succession planning initiatives
• Support Board and committee operations consistent with governing documents and management agreements
• Ensure operational compliance with policies, risk management, and regulatory requirements
• Partner with CAM leadership regarding governance execution and owner relations
• Support transition planning from developer to homeowner control where applicable

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager