General Manager

College Hunks Hauling Junk and Moving - Corp Office•Charlotte, NC

33d

About The Position

As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.

Requirements

3+ years of leadership experience in operations, logistics, or service-based industries
Proven success in managing teams and driving performance
Strong business acumen with experience in budgeting and P&L management
Excellent communication, decision-making, and conflict-resolution skills
High level of personal accountability and professionalism

Nice To Haves

College degree preferred but not required

Responsibilities

Recruit, hire, train, and retain top talent across frontline and leadership roles
Coach, mentor, and hold team members accountable to performance expectations
Foster a positive, high-energy culture aligned with our H.U.N.K.S. core values
Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
Manage fleet maintenance, equipment, supplies, and inventory
Drive compliance with safety standards, company policies, and regulatory requirements
Ensure high conversion rates on inbound estimates and outbound sales follow-up
Oversee delivery of white-glove customer service on every job
Lead by example in handling high-priority clients and complex jobs
Own and manage the P&L, including revenue targets, COGS, labor, and overhead
Monitor KPIs and implement improvement strategies to maximize profitability
Forecast staffing needs and schedule effectively to match demand
Collaborate with marketing and BD teams to grow local brand awareness and lead flow
Identify and pursue B2B and referral opportunities
Drive continuous improvement in processes, tools, and team performance
Performs other duties as assigned.