General Manager

City Wide Facility Solutions•Milwaukee, WI

15h•$110,000 - $200,000•Onsite

About The Position

City Wide Facility Solutions in Milwaukee, Wisconsin is seeking an exceptional General Manager to lead and grow our Southeastern Wisconsin business. This is a high-impact executive leadership opportunity for someone who thrives in a fast-paced, growth-oriented environment and possesses the emotional intelligence, operational discipline, strategic mindset, and leadership presence necessary to inspire teams and drive long-term success. The General Manager will oversee all aspects of the business including sales, operations, client retention, financial performance, leadership development, and organizational culture. This individual will play a critical role in shaping the future of the company while leading with accountability, vision, positivity, and operational excellence. This role is ideal for a leader who can balance strategy with execution, performance with people development, and growth with culture.

Requirements

7–10+ years of progressive leadership experience in operations, business management, sales leadership, or general management
Proven success leading high-performing teams in a growth-oriented environment
Strong operational, organizational, and financial management skills
Exceptional communication, coaching, and relationship-building abilities
High emotional intelligence with the ability to lead effectively under pressure
Strategic thinker with the ability to execute tactically and operationally
Entrepreneurial mindset with adaptability in fast-paced environments
Strong accountability and follow-through
Proficiency with Microsoft Office and business software systems including CRM and ERP platforms
Bachelor’s degree in Business or related field preferred; MBA a plus

Nice To Haves

MBA a plus

Responsibilities

Lead with integrity, humility, professionalism, and emotional intelligence.
Create a culture centered around accountability, teamwork, positivity, continuous improvement, and operational excellence.
Inspire, coach, and develop leaders throughout the organization.
Foster an environment where employees feel supported, challenged, valued, and empowered to grow.
Set the emotional tone and leadership standard for the organization through consistent communication and behavior.
Build trust and alignment across all departments and teams.
Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.
Lead and support sales initiatives focused on expanding market presence throughout Southeastern Wisconsin.
Identify opportunities for operational improvements, scalability, and long-term business growth.
Analyze key business metrics and financial performance indicators to drive informed decision-making.
Maintain focus on strategic priorities while balancing daily operational demands.
Oversee daily operations across sales, operations, finance, administration, and client management functions.
Ensure operational consistency, accountability, and alignment with company standards and expectations.
Drive performance through clearly defined scorecards, goals, and measurable outcomes.
Improve client satisfaction, retention, and Net Promoter Score (NPS) performance.
Build operational systems and processes that support sustainable long-term growth.
Manage budgeting, forecasting, and financial planning responsibilities.
Maintain strong understanding of financial statements, profitability, labor management, and operational efficiency.
Ensure responsible stewardship of company resources and financial performance.
Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners.
Represent the company professionally within the Milwaukee business community.
Strengthen partnerships that contribute to long-term organizational success.