Milwaukee Burger Company - Pleasant Prairie General Manager

Lincoln Hospitality Group•Pleasant Prairie, WI

11d•Onsite

About The Position

We are looking for a General Manager who understands that a great sports bar is built on the floor, by great people, when the place is packed, the game is on, the beer is flowing, the kitchen is moving, and everyone is having a good time. This role requires ownership of the shift, the team, the guest experience, the numbers, the wins, and the mistakes. The company believes in taking care of people and guests, doing what you say you're going to do, holding the standard, having each other's backs, working hard, and celebrating wins while having fun. The first answer to a guest's request should always be YES, and the team figures out how to make it happen, embodying true hospitality.

Requirements

Genuine love for restaurants.
Passion for sports, beer, great food, and a loud, fun environment.
Ability to lead people without removing the fun.
Belief that accountability and positivity can coexist.
Willingness to have difficult conversations.
Self-starter who doesn't need constant supervision.
Understanding that the team is the business.
Knowledge that happy employees create great guest experiences.
Understanding that great hospitality means taking care of people.
Proactive problem-solving approach.
Ability to celebrate team wins as personal wins.
Capacity for self-reflection and humor.
Ability to handle pressure during busy periods.
Desire to build something, not just clock in and out.

Responsibilities

Lead the entire operation and set the tone every single day.
Build a team people want to be part of by hiring great people and not settling for mediocre ones.
Train, coach, challenge, and develop the team to create leaders.
Hold people accountable while making work an enjoyable place.
Be on the floor, especially during busy times, to ensure a contagious energy for guests and the team.
Create an experience that makes guests want to return.
Say YES to guests whenever possible and teach the team to do the same.
Own sales, labor, costs, profitability, and operational results by knowing the numbers and taking action.
Maintain standards for food, drinks, cleanliness, service, and safety.
Lead through challenging periods such as packed houses, big games, weekends, holidays, and difficult situations.
Celebrate team members' successes and have necessary difficult conversations.
Jump in wherever needed, as no job is beneath the manager.
Make decisions and fix problems without waiting for others.
Leave the restaurant better than found.