General Manager

Center Court Pickleball Club • Scottsdale, AZ

3d • Onsite

About The Position

The General Manager is the on-site leader of Center Court Pickleball Shea, coming soon, and the primary steward of our brand promise. This role exists to deliver an industry-leading pickleball experience that inspires members, grows the community, and drives the long-term financial success of the club. The GM sets the tone for culture, standards, and performance across every area of club operations. The GM is accountable for the quality and consistency of the experience we deliver to every member and guest. The GM establishes, documents, and holds the team accountable to operational systems that enable consistent, scalable execution. The GM is measured against clear, outcomes-based expectations across financial, operational, and member experience dimensions. The GM builds a high-performing team culture grounded in respect, accountability, and shared purpose.

Requirements

• Bachelor’s degree in business administration, Sports Management, or a related field.
• 2–4 years of experience managing a sports, recreation, or hospitality facility; pickleball or fitness club experience preferred.
• Extensive background in sales-related roles with a demonstrated track record of results.
• Proven success in financial operations, marketing, program development, and event planning.
• Excellent leadership and communication skills; ability to motivate staff and connect effectively with members and community.
• Strong organizational and problem-solving skills; able to manage multiple priorities simultaneously.
• Passion for pickleball and a genuine commitment to growing the sport and the community around it.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must be able to move quickly around the facility to assist members and guests.

Nice To Haves

• Pickleball or fitness club experience preferred.

Responsibilities

• Champion an environment that is welcoming, competitive, and fun for all skill levels.
• Deliver a pickleball experience that fosters loyalty, referrals, and long-term membership retention.
• Serve as the brand ambassador — visible, engaged, and connected with members daily.
• Execute leagues, clinics, open play, tournaments, and social events aligned with member interests and club goals.
• Continuously evaluate and elevate programming to meet evolving member needs.
• Coordinate with the corporate team on brand-wide initiatives and promotional calendars.
• Ensure the club is consistently clean, organized, safe, and well-maintained.
• Oversee facility management, maintenance workflows, and vendor relationships to uphold physical standards.
• Proactively address facility issues before they impact the member experience.
• Oversee day-to-day club operations across all departments and shifts.
• Develop and manage staff schedules based on club traffic, events, and business needs.
• Manage club systems and IT platforms; ensure accurate and timely report generation and submission.
• Manage the club’s budget, including revenue forecasting, expense management, and cost analysis.
• Develop and implement short- and long-term strategic plans to ensure financial growth and sustainability.
• Review financial reporting regularly and communicate performance insights to the corporate operations team.
• Develop and execute membership sales strategies to attract new members and retain existing ones.
• Implement local marketing initiatives that build brand awareness and community engagement.
• Build and maintain positive relationships with members, sponsors, business partners, and the broader local community.
• Stay current with industry trends and share recommendations with the corporate core operations team.
• Represent the club at community events and meetings to elevate brand presence.
• Identify and act on opportunities to improve operations, services, and member value.
• Model Center Court’s values and create a culture of respect, empowerment, and high performance.
• Foster an inclusive environment where team members are motivated to grow and succeed.
• Communicate openly, listen actively, and address team concerns with care and decisiveness.
• Lead hiring, onboarding, training, and ongoing development across all club positions.
• Set clear expectations, provide consistent feedback, and hold team members accountable for performance and behavior.
• Identify high-potential team members and create development paths that support retention and succession.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager