General Manager - AC Richmond Hotel NEW BUILD

TPG Hotels & Resorts•Cranston, RI

1d•Onsite

About The Position

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field
Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)
Track record of employment stability
Thorough understanding of budget creation and implementation
Professional references from within the hospitality industry
Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success
Ability to drive GOP, Flow thru and NOI per key.

Responsibilities

Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
Develop and implement strategies to enhance employee engagement and promote teamwork.
Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
Monitor guest reviews and ratings, implementing improvements as needed.
Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
Review P&L and other financial reports to make informed decisions and achieve profitability goals.
Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.
Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
Stay up-to-date with industry trends, changes in regulations, and best practices.
Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.