General Manager

Honorable Mention•Portland, OR

17d•Onsite

About The Position

Honorable Mention is an elevated sports lounge where upscale hospitality meets the electric energy of the game. Designed for those who appreciate both world-class cuisine and a lively atmosphere, this destination redefines the traditional sports bar experience. Plush seating, warm lighting, and thoughtfully curated details create a cosy, welcoming setting while expansive screens and a vibrant crowd keep the excitement front and center. Whether you’re gathering for a pre-game meal, celebrating a big win, or unwinding after the final whistle, guests can expect exceptional service, elevated comfort food, and a refined beverage program to match. It’s the perfect place to savor every moment on and off the field Honorable Mention is building one of the most intentional, high-energy dining experiences in the city—and we’re looking for a General Manager who knows how to run a room, not just a schedule. If you’re comfortable maintaining the status quo, this isn’t for you. If you take pride in dialing in every detail—from the music level to the pacing of a table touch to who gets through the door—you might be exactly who we’re looking for. Position Objective: The Restaurant General Manager is the operational leader of the restaurant, responsible for the overall management of the day-to-day operations, including overseeing staff, ensuring guest satisfaction, and maintaining operational efficiency. This role involves significant management responsibilities, including financial performance, staff development, and adherence to health and safety standards.

Requirements

A minimum of 5 years of experience in restaurant management, with extensive knowledge of restaurant operations.
Demonstrated proficiency in using industry-standard software and systems for reservations, scheduling, and financial management.
Strong leadership skills, with a proven track record of developing successful teams and implementing operational best practices.
Excellent organizational, communication, and interpersonal skills, capable of managing multiple priorities in a high-paced environment.
Deep understanding of P&L statements, budgeting processes, and cost control measures.
Availability to work flexible hours, including evenings, weekends, and holidays.
Must possess a current food safety certification and remain knowledgeable about the latest food and beverage regulations.

Responsibilities

Direct comprehensive restaurant operations, ensuring optimal performance across all service areas.
Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management.
Develop and implement effective sales and profitability strategies.
Lead, inspire, and train staff to promote a culture of high performance and exceptional customer service.
Manage shift operations, including scheduling, staff training, and performance evaluation.
Create and maintain a positive and productive work environment for all employees.
Oversee financial activities including budgeting, P&L management, cash handling, and financial reporting.
Manage inventory, control costs, and execute accurate liquor inventory assessments to track variances.
Handle customer complaints and resolve issues, ensuring guest satisfaction and repeat business.
Collaborate with kitchen staff to develop menus that meet market demand and seasonal trends.
Monitor customer feedback and implement necessary operational improvements to enhance the dining experience.
Ensure strict compliance with all health and safety regulations, including food safety standards.
Maintain full compliance with local, state, and federal regulations concerning health, safety, and employment.
Handle HR issues and communicate effectively on urgent matters.
Regularly review and update compliance protocols and staff training to meet industry standards.
Actively participate in community events and foster relationships with local businesses and stakeholders.
Ensure the efficient operation of private event segments, enhancing service delivery and guest satisfaction.
Perform other duties as assigned, providing flexible and responsive leadership.