General Manager (Retail/Storage) - MA14

Prime Storage Group • Somerville, MA

19h • $24 - $26 • Onsite

About The Position

Join Prime Storage Group as a General Manager leading the daily operations of self-storage facilities. The role involves renting units and trucks, selling merchandise, building customer relationships, supporting sales and occupancy, and ensuring properties are well-maintained and secure. The General Manager is expected to provide professional, energetic customer service and contribute to company customer-experience standards and performance expectations.

Requirements

• 2–4 years of relevant experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management, unless recently graduated with a bachelor’s degree.
• High school diploma or GED.
• Excellent interpersonal and communication skills, in person and over the phone.
• Ability to work independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Ability to perform routine maintenance duties daily, including walking the property to assess needs, cleaning bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
• Ability to lift 50 pounds.
• Valid driver’s license, insurance, and reliable transportation.
• Availability to travel and flexibility to work at various locations.

Responsibilities

• Deliver excellent in-person and telephone customer interactions to meet tenants’ needs.
• Generate sales and maintain high occupancy through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering suitable storage solutions.
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations and communicate compassionately with tenants.
• Contribute to positive customer reviews and feedback in alignment with company customer-experience standards and performance expectations.
• Maintain the facility’s curb appeal by keeping it clean, safe, and secure and performing minor maintenance.
• Perform other duties as assigned.

Benefits

• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.
• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED