General Manager - Santa Clara

JETSET Pilates • Santa Clara, CA

1d • Onsite

About The Position

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escalate variances for Owner approval and budgets, and maintain a positive and motivating studio environment.

Requirements

• Experience in managing a fitness or wellness facility preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Entrepreneurial mindset with a focus on business growth
• Knowledge of Pilates with Mat or Reformers is a plus
• Experience in fitness industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Customer service oriented mindset
• Experience in marketing and sales is a plus
• Must be willing to attend and become certified at the JETSET Pilates training academy
• Must be willing to teach 4-8 classes per week.
• Must be willing to be in the studio for a minimum of 25 classes each week.

Nice To Haves

• Experience in managing a fitness or wellness facility
• Knowledge of Pilates with Mat or Reformers
• Experience in fitness industry
• Experience in marketing and sales

Responsibilities

• Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
• Complete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training)
• Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
• Lead presales, founding member acquisitions + community events calendar
• Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
• Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones
• Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
• Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.
• Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Address client inquiries, issues, and concerns in a timely and professional manner.
• Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.
• Create, monitor, and adjust class and staff schedules to optimize studio efficiency.
• Recruit and manage studio leads, lead instructor, and other instructors
• Manage inventory for supplies, retail, and beverages as needed.
• Plan and facilitate team meetings and social events to foster a positive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed