General Manager

AVE by Korman Communities • Santa Clara, CA

20d • $125,000 - $150,000 • Onsite

About The Position

General Managers at AVE are sales-focused and hospitality-driven leaders that thrive in entrepreneurial environments. They take full ownership of driving the sales effort to achieve financial results for the community, as well as ensure successful day-to-day operations. General Managers are high-energy, service-oriented leaders who are passionate about developing and rallying teams of A+ players to deliver a superior living experience and cultivate a sense of community for their residents. Our leadership culture is to lead by example. Successful General Managers at AVE are committed to building, coaching and motivating their teams and holding them accountable, so their properties can operate at the highest level and their team members can achieve professional growth within our brand. If you are seasoned leader who is hands-on, strategic, and approaches every day motivated to achieve success through others, this could be the perfect role for you!

Requirements

• 7-10+ years of direct leadership experience in mentoring, coaching, training, and supervising a team
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Proven success in driving sales, financial, and operational results to meet and exceed goals
• Strong problem-solving skills and ability think strategically
• Ability to build and maintain strong relationships with team members, residents, and clients
• Yardi and Orion systems knowledge preferred but not required

Responsibilities

• Utilize a hands-on approach and team building focus to lead, coach, mentor, and supervise; rallying the team towards the common goal of achieving results
• Actively promote the AVE vision, mission, culture, and QUEST values system amongst all team members
• Develop and execute sales and marketing plans that will drive revenue and occupancy results and achieve financial targets
• Work closely with the Business Development team to grow existing clients and forge new relationships to drive furnished suite occupancy and revenue goals
• Work closely with the Leasing team to drive unfurnished apartment occupancy and revenue goals
• Collaborate with leadership across all departments (asset/finance/marketing/IT/operations) to operate at the highest level and drive financial results
• Manage budget and expenses to deliver financial results
• Provide exceptional customer service to all residents, clients, prospects, partners, etc. to drive brand service culture
• Lead team in delivering elevated resident lifestyle through event programming, social media, and resident technology
• Hire, train, evaluate, and mentor team members in all community roles (sales, resident services, housekeeping, maintenance, and administration) to operate at the highest level and deliver professional growth
• Inspire and motivate all team members to operate at the highest level and empower them to take full ownership of their individual roles
• Deliver urgent follow-up to resident inquiries to ensure resident satisfaction
• Manage vendors and contractors to drive seamless operations
• Walk make-readies and the community daily to ensure brand asset presentation standards and sales success
• Manage apartment retention program to drive lease renewals
• Audit digital storefronts on weekly basis to ensure competitive edge (Marketing Websites, Google MyBusiness/Yelp/Apartments.com, etc.)
• Report on community performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis
• Represent your community at relevant industry and local events (Chamber of Commerce/Travel/Relocation/Real Estate) to drive brand awareness
• Foster a positive, professional, and collaborative team-oriented environment

Benefits

• PTO
• medical
• vision
• dental
• 401k
• paid Birthday Time Off
• paid Volunteer Time Off
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed