General Manager

Kalyan Hospitality•Richmond, VA

14h•Onsite

About The Position

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

Requirements

Revenue generation to meet or exceed budget
Cost control
Maintaining and operating brand standards
Daily duties
Scheduling
Supervision and monitoring
Leadership
Individual effectiveness
Knowledge of daily operation of each department within the hotel
Ability to establish and maintain a positive employee climate
Ability to meet or exceed guest expectations
Ability to verify and analyze monthly P&L’s
Ability to initiate corrective actions
Ability to monitor Cost and Inventory matrixes
Ability to create the Annual Budget for the hotel
Ability to assist with Capital Improvement projects
Ability to actively participate in Sales Initiatives
Ability to forecast Projections weekly
Ability to create the Annual Marketing Plan
Ability to pass Brand initiated Quality Assurance inspections
Ability to provide Corrective Actions for any deficiencies and/or corrective actions
Ability to maintain knowledge of product and service quality standards for the Brand
Ability to ensure adherence to Brand standards
Ability to ensure all safety standards are being maintained
Ability to monitor Customer Service scores
Ability to address and correct deficiencies
Ability to ensure best practices are being used in the execution of hiring and training
Ability to assist or establish training and development programs for all associates
Ability to manage key managers
Direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation
Ability to administer the annual performance review of immediate reports
Ability to oversee the annual reviews of all team members
Ability to ensure acquisition of competitive talent for the hotel
Ability to promote opportunities to attract and retain a high performing diverse workforce
Ability to execute and monitor goals and strategies assigned to the hotel
Ability to ensure all staffing levels are met
Ability to create and maintain a positive, professional working environment
Ability to adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives
Ability to maintain favorable relations with Corporate Office staff
Ability to respond to Corporate Office staff questions and requests
Ability to supply accurate and timely financial and operating data
Ability to give Corporate Office staff accurate and reliable information
Ability to complete all month end reports accurately and on time
Ability to regularly communicate with Corporate Office staff
Ability to carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager

Responsibilities

Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
Monitor Cost and Inventory matrixes.
Creates the Annual Budget for the hotel.
Assists with Capital Improvement projects.
Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
Forecasts Projections weekly.
Actively Participates in creating the Annual Marketing Plan.
Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
Monitors Customer Service scores through Brand Reports, Social Media and 3rd Party Sites. Ensure deficiencies are addressed and corrected.
Ensures best practices are being used in the execution of hiring and training.
Assists or establishes training and development programs for all associates.
Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
Executes and monitors goals and strategies assigned to the hotel.
Ensures all staffing levels are met and to make arrangements to ensure such.
Creates and maintains a positive, professional working environment in the hotel.
Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Consistently supply accurate and timely financial and operating data.
Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
All other duties and special projects as assigned.
Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.