General Manager(04461) - 1201 Cole Mill Rd.

Domino's•Durham, NC

1d•Onsite

About The Position

The General Manager is responsible for overseeing all store operations, leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. This role involves managing staffing levels, creating employee schedules, and ensuring the store operates according to Domino's standards. The General Manager also plays a key role in customer satisfaction, financial management, and maintaining a positive work environment.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly and comprehension of using a computer-based order entry system.

Nice To Haves

Experience in leading a team of delivery drivers and CSRs.
Experience with end-of-night bank deposits and inventory counts.
Experience in fostering a sense of urgency.
Experience in ensuring store operations meet specific standards (e.g., Domino's OER).
Experience in communicating with management and staff.
Experience in calculating product and ingredient needs for deliveries.
Experience in training others on store operations.
Experience in maintaining staffing levels and creating employee schedules.
Experience in collecting money and credit card receipts from drivers.
Experience in dispute resolution and customer retention.
Experience in ensuring vehicle inspections.
Experience in routing delivery drivers.
Experience in upholding grooming, uniform, and appearance standards.
Experience in promoting products, specials, and promotions.
Experience in preparing products and ingredients.
Experience in closing and opening procedures.
Experience in operating a pizza oven.
Experience in properly boxing products.
Experience in providing quality customer service.
Experience in promoting an atmosphere of teamwork, energy, and fun.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits and nightly product inventory counts when closing.
Ensure the store is set up properly and ready to receive orders upon opening.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of the business.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Read and understand P&L ledgers.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.