General Manager - Retail
About The Position
This is a hands-on leadership role for a proven retail leader who is ready to operate at a General Manager level while providing leadership support across the market. Your primary home will be our Amherst showroom, with the opportunity to support other locations within the market as business needs require. When the GM is present, you’ll be a strong leadership partner—helping drive the business, coach the team, and keep priorities moving forward. When the GM is away, you’ll step up and confidently lead the showroom. You’ll be visible on the sales floor, connected to your team, and actively involved in the business every day.
Requirements
- Previous retail leadership experience required
- High School Diploma or equivalent required
- Strong communication and relationship-building skills
- Proven ability to coach and develop others
- Confidence making decisions and taking ownership
- Strong organizational and time-management skills
- Ability to adapt to changing business needs
- Comfortable using Microsoft Office and modern collaboration tools
- Reliable transportation and willingness to travel within the market as needed
Nice To Haves
- High-volume or multi-unit leadership experience is a plus
- Previous store-level leadership experience preferred
Responsibilities
- Partnering with General Managers to drive sales, culture, and operational excellence
- Stepping into full showroom leadership when the GM is offsite, on PTO, or business needs require
- Leading from the sales floor and staying connected to both customers and team members
- Coaching, developing, and holding team members accountable to expectations
- Supporting recruiting, onboarding, and development of future leaders
- Reinforcing company initiatives, processes, and standards
- Identifying opportunities and challenges within the business and taking action
- Helping create consistency and strong leadership across the market
- Building a culture where people feel supported, challenged, and motivated to perform
Benefits
- Health, dental, vision, PTO, and 401(k) with company match
- Employee discounts on home furnishings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
