General Manager
About The Position
Ruby’s Southern Comfort Kitchen is not a typical restaurant. Walking through our doors feels like showing up to a family reunion — familiar, warm, and full of life. Our guests are family. We call them Cousins, and that is not a marketing term. It is the standard we hold, the culture we build, and the reason this team shows up every single day. Ruby’s is seeking a General Manager who has built and led high-performing hospitality teams — someone with deep operational expertise and the kind of personal presence that makes a team want to follow. This is a role that demands as much character as it does competence. We want a leader who truly owns this role — someone who brings their creativity, insight, and expertise to the table and is genuinely invested in the growth of every person on this team. We are not looking for someone to manage a checklist. We are looking for someone who sees what is possible, has ideas worth sharing, and takes real pride in developing the crew around them. If you pour into people — if you love building teams and watching them rise — this is the place for you. This position reports directly to the Director of Operations, Potomac Hospitality Group.
Requirements
- 5 or more years of restaurant management experience in a high-volume or fast-casual environment
- Demonstrated ability to build, develop, and hold accountable a service-oriented team
- Proven experience managing cash, daily reconciliations, and financial reporting with full integrity
- Experience driving sales through coaching, upselling strategy, and team motivation
- Able to maintain professional boundaries with staff — warm and accessible, while holding authority without compromise
- Able to make difficult decisions and stand behind them, including performance conversations and corrective action
- Experience with Toast POS and 7Shifts preferred; proficiency with scheduling and reporting systems required
- Working knowledge of food safety and sanitation standards
- Strong communicator — with guests, with crew, and with ownership
- Bilingual English and Spanish a strong plus
- Personal and professional references required; background screening required
Responsibilities
- Lead the FOH team with clarity and consistency — from Shift Leaders to front-line crew
- Own the Cousin Experience from the moment a guest walks in to the moment they leave
- Implement and sustain the “Hey Cousin” culture across every shift, every team member, and every interaction
- Manage daily operations including opening and closing procedures, staffing, pacing, and floor coverage
- Manage scheduling, timekeeping, and labor compliance through 7Shifts
- Lead all FOH onboarding, training, and ongoing crew development
- Drive daily sales performance by coaching the team on upselling, suggestive selling, and maximizing check averages
- Train crew members on how to earn more through exceptional service, upselling, and tip-generating behaviors — and hold the standard once they know it
- Oversee cash handling, daily sales reporting, and POS reconciliation through Toast
- Serve as the primary liaison between the FOH team and PHG leadership
- Partner with the Executive Chef on service flow, kitchen communication, and ticket execution
- Conduct team check-ins and formal performance reviews; deliver corrective action when needed
- Monitor and respond to guest feedback with urgency, warmth, and professionalism
- Maintain compliance with all food safety, sanitation, and labor standards
- Support catering operations and special programming as directed
Benefits
- Performance-based bonus tied to daily sales targets, check average growth, and guest experience metrics
- Benefits package available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
