Crumbl General Manager - Methuen

Crumbl Cookies•Methuen, MA

19h•Onsite

About The Position

This is your opportunity to follow your passion for baking, leadership, and excellence while operating a world-class bakery as part of the #1 dessert franchise in the world. At Crumbl Cookies, we celebrate ingenuity, teamwork, accountability, and perseverance. As the General Manager, you'll lead an exceptional team of high-performing individuals, inspiring them to deliver the best desserts and customer experience possible. You'll recruit, hire, and train new team members, develop leaders within your crew, and drive key performance indicators to achieve both short-term wins and long-term growth. Your position as a Crumbl Manager combines the best of people leadership, operational management, and brand excellence. You'll oversee production quality, cleanliness, scheduling, and labor management to ensure that every shift runs efficiently and every customer leaves delighted. You'll manage inventory, control costs, and forecast product needs, all while creating a positive and motivating work environment. With your strong communication skills, coaching ability, and eye for detail, you'll model the accountability and professionalism that make Crumbl the industry leader it is today.

Requirements

Proven experience in retail management, food service leadership, or quick-service restaurant (QSR) operations.
Strong record of achieving key performance results.
Experience managing labor and expenses.
Experience developing your team toward excellence.
Strong interpersonal communication skills.
Strong organization skills.
Strong time management skills.
Customer-centric.
Adaptable.
Thrives in a fast-paced environment.
Takes pride in leading by example.
Solves problems with positivity and precision.
Develops people into future leaders.

Responsibilities

Lead an exceptional team of high-performing individuals, inspiring them to deliver the best desserts and customer experience possible.
Recruit, hire, and train new team members.
Develop leaders within your crew.
Drive key performance indicators to achieve both short-term wins and long-term growth.
Oversee production quality, cleanliness, scheduling, and labor management.
Manage inventory, control costs, and forecast product needs.
Create a positive and motivating work environment.
Model accountability and professionalism.