General Manager - Office Property Management

JLL • New York, NY

50d • Onsite

About The Position

The General Manager serves as the senior executive leader of a diverse portfolio, including two small commercial buildings totaling 210,000 square feet and several retail properties. This role is responsible for achieving optimal financial performance, tenant satisfaction, and operational excellence across all assigned assets while providing strategic leadership and oversight.

Requirements

• Bachelor's degree in Business Administration, Real Estate, or related field preferred
• Minimum 5+ years of commercial real estate or property management experience
• Strong financial acumen with experience in budget preparation and financial reporting
• Proficiency in property management software, MS Office Suite, and financial analysis tools
• Excellent communication and interpersonal skills

Nice To Haves

• Industry certifications (RPA, CPM, ARM) preferred

Responsibilities

• Portfolio Leadership: Lead day-to-day operations of two commercial buildings (210,000 sq ft combined) and multiple retail properties
• Develop and implement strategic management plans for each assigned asset
• Ensure compliance with all JLL policies, procedures, and client requirements
• Financial Management & Reporting: Oversee monthly financials for one building, including income statements, cash flow analysis, and variance reporting
• Direct real estate tax assessments, appeals, and payment processes
• Supervise CAM (Common Area Maintenance) reconciliations and tenant billing
• Lead annual operating and capital budget development with quarterly reforecasting
• Analyze financial performance and provide strategic recommendations for revenue optimization
• Tenant Relations: Ensure high tenant satisfaction through proactive communication and service delivery
• Oversee tenant improvements and manage move-in/move-out processes
• Handle escalated tenant service requests and lease-related concerns
• Conduct regular tenant meetings to address operational needs and maintain strong relationships
• Operations & Facilities Leadership: Direct building maintenance, repairs, and capital improvement projects
• Lead vendor relationships and service contracts to ensure quality and cost-effectiveness
• Ensure compliance with safety regulations and emergency procedures
• Oversee building systems and coordinate with engineering staff

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager