Senior General Manager - Retail Property Management

JLL•Charlotte, NC

3d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Senior General Manager (SGM) will lead multiple retail property teams at 3 or more retail properties. Their primary focus is on achieving financial results, marketing and operating objectives, and implementing strategic plans. This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client. The Senior General Manager serves as the client’s contact and oversees the Property Management efforts within a designated group of properties, and provides leadership to managers and professional staff.

Requirements

Bachelor's degree from an accredited institution, Master's degree in Business Administration, Real Estate, or related field
Seven to ten years of experience in retail property management, with multiple property responsibilities strongly preferred
Experience in third-party property management environment preferred
Advanced written and verbal communication skills with ability to present to senior leadership and clients
Proven track record of achieving financial targets and managing complex budgets across multiple properties
Strong leadership experience with demonstrated ability to manage, develop, and inspire diverse teams
Proficiency in property management software and advanced Microsoft Office Suite skills
Strong analytical skills with experience in financial modeling and market analysis
Ability to travel between properties as needed and maintain flexible schedule for property emergencies

Nice To Haves

Real Estate license required in applicable state(s), required within 6 months
Ten or more years of retail property management experience with portfolio management responsibilities
Professional certifications such as CPM (Certified Property Manager) or RPA (Real Property Administrator)
Experience managing properties of varying sizes and tenant mixes within retail portfolio
Demonstrated success in developing and mentoring property management professionals
Knowledge of retail industry trends, consumer behavior, and emerging retail concepts

Responsibilities

Develop and implement comprehensive annual business plans to achieve budgeted net operating income across your property portfolio
Direct the preparation and implementation of all annual financial reports including budgets, management plans, marketing plans, and annual reports
Direct preparation and submission of monthly/quarterly financial reports, forecasts, and sales reports to asset managers
Manage capital expenditures to budgeted levels while optimizing property performance and tenant satisfaction
Monitor rent collections across all properties and execute appropriate collection processes to maintain cash flow
Negotiate tenant rent reduction or termination requests while collaborating with leasing agents to ensure budgeted leasing activity
Implement comprehensive tenant retention programs to ensure tenant satisfaction and minimize turnover
Enforce lease requirements consistently across all properties while maintaining positive tenant relationships
Direct specialty leasing functions to optimize temporary tenant and cart occupancy for maximum revenue generation