MASTER PROFILE: General Manager

Norterra•Phoenix, AZ

10d•Onsite

About The Position

Club Pilates is seeking an ideal General Manager to oversee all Studio functionality from Sales to Instructors. Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with locations in 33 states and 2 countries. Class formats target a wide range of clients needs from young to more senior and beginner to advanced. Club Pilates is the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre. Club Pilates has already sold more than 700 territories throughout the United States and Canada. Its over 500 instructors provide a current annual rate of over 7 million workouts to tens of thousands of members. In 2017, Club Pilates was recognized in Entrepreneur magazine’s Franchise 500®, the world’s first, best and most comprehensive franchise ranking.

Requirements

3+ years of retail sales, fitness sales, or wellness spa experience.
Confident in generating personal sales and training Sales Reps in sales
Must be Comfortable Networking with other business owners and Implementing Grass Roots events within the local community
Ability to work independently and collaborate with studio owner
Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
Excellent communication and strong interpersonal skills in person, on the telephone and via email.
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgment.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.

Responsibilities

Lead generation including Grass Roots Marketing and Networking within the Community
Implement sales process to schedule prospects into Intro class
Drive Membership sales through outside sales and business development efforts
Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
Supervise Sales Representatives
Hire/Manage all instructors at the studio
Proficiency in Club Ready, to include revenue reports, attendance reports, etc.
Review instructor evaluations performed by Master Trainers
Independently make decisions related to high level customer service
Collect out-standing dues
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
Marketing/Sales SOP Implement with Sales Staff and Instructors
Marketing/Sales - Comfortable Implementing Social Media Posts on Facebook, Instagram, & Member Newsletters, Email Marketing
Any other duties as assigned including organizing, cleaning and making studio presentable including retail