General Manager II - Store 3630 - Columbia, TN

Advance Stores Company•Columbia, TN

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the store team, supporting customer success, and growing the business with integrity. The role requires knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows those programs, while being accountable for financial performance and service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be needed depending on staffing, store conditions, sales targets, and other business demands. Schedules are based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a variety of days, evenings, and weekends as needed.
Effective English speaking and writing skills, with the ability to communicate and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.
Ability to locate, stock, source, and look up parts, including special orders, FDO, and second-source options.
Ability to execute and train store operating procedures and use inventory systems, store equipment, POS, parts lookup, testing, and diagnostic equipment.
Ability to become ASE P2 certified or obtain an ASE-ready equivalent.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Proficiency with Microsoft PowerPoint.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train team members on store operational processes, inventory systems, store equipment, POS and parts lookup systems, testing and diagnostic equipment, and product and project quality recommendations.
Review and analyze profit and loss statements and other business reports.