General Manager- Larry H. Miller Dodge Ram

Asbury Automotive Group•Tucson, AZ

2d•Onsite

About The Position

The General Manager is responsible for learning, teaching, and leading the dealership operations to foster a culture of learning and employee development. This role involves overseeing all aspects of the dealership, including sales, financing, service, parts, accounting, and administration, with the goal of maximizing production and achieving company objectives. The General Manager is expected to continuously exceed employee, customer, and market expectations through effective business operations and efficiencies, acting as a teacher and mentor to support employee success.

Requirements

High school diploma or the equivalent.
3+ years of automotive sales supervisory or equivalent experience.
5+ years of demonstrated success in an automotive management position(s).
Maintain valid driver’s license and MVR record within company policy requirements.
Basic ability to read and write.
Ability to effectively convey information to others.
Apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.
Using computers and computer systems.
Knowledge of Microsoft Office products is required.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
Concentrate on a task over a period of time without being distracted.
Analyzing information and evaluating results to choose the best solution and solve problems.
Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Ethical leadership and followership behaviors that promote Larry H. Miller standards and result in a cohesive and effective team.
Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.
Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
Clearly identifying and professionally expressing issues in positive or negative situations.
Prioritizing and planning work activities and using time effectively.
Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
Observing safety and security procedures and using equipment and materials properly.

Nice To Haves

Degree in Business Administration.
Knowledge of Larry H. Miller Dealerships’ current company management systems.

Responsibilities

Plan and develop short and long-term goals and objectives with time projections to review and discuss with Senior Vice President.
Effectively facilitate and conduct Daily Production Review (DPR) meetings to ensure a collaborative effort with departmental management to maximize team performance, analyze department performance, review company policies and procedures, and achieve dealership objectives.
Achieve and maintain the manufacturer’s market share responsibility (MSR) and develop programs to provide positive trends when the store does not meet 100% MSR.
Oversee the operational viability of all dealership departments to maximize product and profitability while controlling expenses, inventory management, and achieving customer service, market leadership, manufacturer sales efficiencies, and sales benchmarks.
Obtain and become proficient with the manufacturer (brand) by learning all factory programs, website(s), ordering, and CSI programs to maximize the dealership’s success while maintaining factory relationships at the highest standards.
Build and maintain positive working relationships with personnel.
Assess market conditions to maximize dealership position and investment.
Oversee the hiring and training of all department managers.
Complete and maintain all Larry H. Miller Dealerships’ required training.
Handle all complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with employees, customers, and vendors within Larry H. Miller Dealerships’ guidelines.
Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Identify applicants to continue the employee’s career path and future management candidates for the group.
Ensure timely and effective management of dealership personnel to foster a progressive culture that nurtures learning and the ability to succeed.
Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.
Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale.
Handle and resolve employee issues within Larry H. Miller Dealerships’ guidelines.
Ensure frequent employee evaluations and development are occurring, including utilizing the Miller Automotive Operations training programs (GM Institute, Sales Manager Training, F&I School, Controller Academy, HR Conference, and EFMBA).
Establish working hours, schedules, time off, and vacations.
Maintain accurate job descriptions and communicate expectations with employees.
Communicate and enforce dealership policies and procedures.
Communicate departmental requirements, development, and access plans and to review and implement change procedures if necessary.
Ensure effective and accurate communication to the dealership management team of expectations while monitoring compliance, performance, and company policies and procedures.
Oversee monthly financial statements to ensure completion, accuracy, and timely submission.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.