General Manager, HVAC

Mario Purchaser LLC•Horsham Township, PA

22d•$175,000 - $200,000•Onsite

About The Position

The General Manager is responsible for providing overall leadership to Len The Plumber to achieve revenue, profitability, and KPI objectives while creating a customer-centric and solutions-oriented culture. This role is responsible for driving operational excellence, employee development, customer satisfaction, and overall business performance across multiple business units. The ideal candidate is a hands-on leader with strong P&L experience, operational expertise within the trades industry, and a proven ability to lead high-performing teams in a fast-paced environment.

Requirements

Bachelor’s degree in Business Administration and/or 10+ years of related leadership experience
10+ years of experience leading business operations with full P&L accountability
Proven experience building high-performance cultures and leading cross-functional operations
5+ years of management experience within the residential home service trades industry
Strong background in operations, sales, customer service, and organizational development
Demonstrated success driving revenue growth, profitability, training, and employee development
Strong analytical and business acumen with the ability to interpret KPIs and operational data
Excellent communication, leadership, and organizational skills
Proficiency in Microsoft Office Suite, including Excel and PowerPoint
Ability to work flexible schedules based on business needs

Nice To Haves

Experience within HVAC, Plumbing, Sewer, and/or Electrical operations
Experience using ServiceTitan or similar field service management software

Responsibilities

Maintain full P&L accountability for all operations.
Develop and execute comprehensive business plans across HVAC, Plumbing, Sewer, and Electrical operations
Achieve revenue, profitability, and KPI goals through operational excellence and performance management
Drive productivity, service performance, sales effectiveness, and customer satisfaction initiatives
Effectively partner and collaborate cross-functionally with operations, finance, HR, recruiting, marketing, dispatch, fleet, warehouse, and training teams
Recruit, hire, develop, and retain high-performing leaders and field teams
Build and maintain a performance-driven culture focused on accountability and growth
Ensure teams consistently deliver an excellent customer experience and uphold the company’s same-day service promise
Support development and execution of onboarding, coaching, technical training, leadership development, and safety programs
Oversee operational support functions including dispatching, permitting, fleet, facilities, warehouse, and logistics
Participate in regional business reviews and leadership meetings to report on business performance and strategic initiatives
Ensure compliance with all local, state, and federal operational and safety requirements
Promote and enforce safety best practices across all field operations
Other duties as assigned