General Manager, Hope Lodge- San Antonio, TX
About The Position
The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. This role is based at the San Antonio, TX Hope Lodge.
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
Nice To Haves
- Preferred Degree: Bachelor's Degree
Responsibilities
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement
Benefits
- generous paid time off policy
- medical, dental, retirement benefits
- wellness programs
- professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
