General Manager (Multi-Unit Airport Restaurant Leadership)
About The Position
Bambuza Hospitality Group, a family-owned restaurant and retail management group, is seeking an experienced and dedicated General Manager to lead their team at Seattle-Tacoma International Airport (SEA). This role oversees three existing restaurants, with a fourth opening in 2027, and is responsible for driving financial performance, operational excellence, and maintaining high levels of customer service in a high-volume environment. The General Manager will set the tone for the team by providing enthusiasm, training, feedback, and recognition. This position directly influences the company's success through financial management, hiring, training, staff scheduling, and supporting all operational aspects from kitchen to front-of-house. The ideal candidate is flexible, willing to jump in where needed, prioritizes their team and job, and can communicate professionally with diverse groups including staff, senior leaders, vendors, and airport management. This role offers opportunities for skill development, joining a diverse team, and experiencing airport food and beverage operations. A federal background check and adherence to security protocols are required for working at the airport.
Requirements
- Minimum of 4+ years restaurant management experience or equivalent
- Food Handlers and Alcohol Serving permits are REQUIRED before the start of work.
- Must be 21 years of age or older.
Nice To Haves
- Airport management experience strongly preferred.
- Additional language abilities are highly valued due to the language diversity of our guests and employees.
Responsibilities
- Train on multiple brand standards and learn all aspects of each store's menu and operations.
- Adhere to all food safety standards and procedures, perform food safety checks, and ensure food quality.
- Comply with airport security protocols, including secured item logs and safety surrounding badging and access privileges.
- Be a consistent presence in the restaurants, working all shifts to understand customer flow, trends, and staff needs.
- Ensure safety, security, and proper cash handling procedures are met.
- Manage sales, labor, product costs, and waste against established benchmarks.
- Recruit, train, mentor, and reward staff.
- Schedule employees to meet contractual expectations, maximize sales, and minimize labor costs.
- Proactively manage vendor relationships, orders, and delivery schedules to ensure product availability. Maintain accurate inventory records.
- Identify and carry out on-the-spot corrections and progressive disciplinary plans for employees.
- Exemplify exceptional customer experience.
- Monitor store cleanliness, food safety, quality, and customer service to ensure they meet or exceed standards.
- Communicate clearly in both written and verbal English. Additional language abilities are highly valued.
Benefits
- Comprehensive health, dental, and vision insurance (including HSA, FSA, and Dependent Care FSA options)
- 401K with company match
- Employee Assistance Program
- PTO and paid holidays
- Life and AD&D Insurance
- Growth opportunities
- Safe work environments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
