Manager in Training

Lauras Kaffeezeit•Mascoutah, IL

11d•Onsite

About The Position

We are seeking a motivated, experienced, and people-focused General Manager to lead our Scooter’s Coffee team. The General Manager is responsible for overseeing daily operations, driving store performance, developing team members, and delivering exceptional customer experiences. This role requires strong leadership, organization, and the ability to thrive in a fast-paced environment while maintaining Scooter’s Coffee standards and culture.

Requirements

Previous management experience in coffee, food service, retail, or hospitality preferred
Strong leadership and communication skills
Ability to motivate and develop a team
Excellent organizational and problem-solving abilities
Comfortable working in a fast-paced environment
Flexible schedule, including early mornings, weekends, and holidays as needed
Ability to stand for extended periods and lift up to 25 lbs
ServSafe certification preferred (or willingness to obtain)

Nice To Haves

Dependable, energetic, customer-focused, and passionate about leading a successful team
Leads by example, takes ownership of the store’s success, and creates an environment where employees and customers both feel valued

Responsibilities

Lead and manage all daily store operations
Recruit, train, coach, and develop team members and shift leaders
Create schedules and manage labor costs effectively
Maintain high standards for customer service, product quality, cleanliness, and food safety
Monitor inventory, ordering, and waste control
Ensure operational efficiency and compliance with company policies and procedures
Handle customer concerns professionally and resolve issues quickly
Analyze sales, productivity, and performance metrics to drive business growth
Foster a positive, accountable, and team-oriented workplace culture
Open and close the store as needed