General Manager
Classic Collision•Lynn Haven, FL
•Onsite
About The Position
The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.
Requirements
- Minimum of five years collision repair / auto body management experience REQUIRED
- Proven leadership and track record of employee development
- Ability to read and understand financial P&L statements required
- Ability to travel up to 25%
- Must have valid a driver's license and be eligible for insurance coverage
- Working knowledge of CCC One estimating platform and management system
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
Nice To Haves
- ICAR Platinum certification preferred
Responsibilities
- Actively lead center level performance though: key metrics, quality, individual skill levels and culture
- Communicate and manage the change process
- Stay abreast of current vehicle repair procedures and technologies
- Manage and hold all staff accountable for shop performance though Recipe Book execution.
- Ensure customer satisfaction by coaching staff and resolve customer concerns as required
- Recruit, interview and hire new staff as required
- Train new hires regarding company policy and procedures
- Promote safe, clean working conditions
- Promote, develop and act as a liaison with area insurance contacts and other referral points
- Contact all claims managers and dealer accounts every month
- Participate in external marketing and team building activities as requested
- Other duties may be assigned as necessary
Benefits
- Competitive pay
- Benefits
- Career advancement opportunities
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off
- 6 Paid Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
