General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's Franchise•Sharpsburg, NC

17h•Onsite

About The Position

The General Manager is responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves overseeing total store operations, maintaining Domino's Operation Evaluation Review standards, and managing staffing levels to meet business needs. The General Manager will also be involved in training, scheduling, and ensuring customer satisfaction.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.

Nice To Haves

Experience leading a team of delivery drivers and CSRs.
Experience with end-of-night bank deposits and product inventory.
Experience opening and closing procedures.
Experience fostering a sense of urgency.
Experience ensuring store operations meet specific standards.
Experience communicating with management and staff.
Experience calculating product and ingredient needs.
Experience training others on store operations.
Experience maintaining staffing levels.
Experience creating employee schedules.
Experience collecting money and receipts from drivers.
Experience with dispute resolution.
Experience ensuring customer satisfaction.
Experience inspecting delivery vehicles.
Experience routing delivery drivers.
Experience upholding grooming, uniform, and appearance standards.
Experience promoting products, specials, and promotions.
Experience with preparing products and ingredients.
Experience operating a pizza oven.
Experience boxing products for delivery or carryout.
Experience providing quality customer service.
Experience promoting teamwork, energy, and fun.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits.
Responsible for doing a nightly product inventory count.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of business at any point of the day.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure every unhappy customer is a returning customer.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
Uphold Dominos standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.