General Manager

Peterbrooke Chocolatier•Ponte Vedra Beach, FL

20d•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of daily store operations, ensuring exceptional customer service, maximizing sales and profitability, maintaining Peterbrooke's brand standards, and leading a high-performing team. This role combines retail management, team leadership, inventory control, and customer engagement to create an outstanding shopping experience.

Requirements

High school diploma or equivalent.
3–5 years of retail management experience.
Proven leadership and team management skills.
Strong customer service orientation.
Experience with inventory management and cash handling.
Excellent communication and organizational skills.
Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

Leadership and team development
Sales management
Customer relationship management
Problem-solving and decision-making
Financial and business acumen
Time management and multitasking
Inventory and operational management

Responsibilities

Manage the day-to-day operations of the chocolate retail store.
Ensure compliance with company policies, health regulations, and food safety standards.
Maintain store cleanliness, organization, and visual merchandising standards.
Open and close the store according to established procedures.
Monitor cash handling, deposits, and point-of-sale operations.
Achieve sales goals and profitability targets.
Analyze sales reports and identify opportunities for growth.
Develop and implement local marketing and promotional initiatives.
Build relationships with local businesses and community organizations to increase sales.
Drive seasonal and holiday sales campaigns.
Recruit, hire, train, and develop store employees.
Create work schedules and manage labor costs.
Conduct performance evaluations and provide coaching.
Foster a positive, customer-focused work environment.
Address employee concerns and maintain team morale.
Deliver exceptional customer experiences consistent with the Peterbrooke brand.
Resolve customer complaints professionally and promptly.
Ensure staff members provide knowledgeable product recommendations.
Promote customer loyalty and repeat business.
Monitor inventory levels and place product orders.
Minimize waste and product loss.
Ensure proper storage and handling of chocolate and confectionery products.
Conduct regular inventory counts and reconcile discrepancies.